[solved] -197: There are no available licenses of this type

[theXbucket]

Hi, I got this problem the first time. C4d 2023 - m2 MacBook Pro with Ventura. these are the things why I hate subscriptions... need to finish a job for a client and now this. Does anybody have a solution? best, jens

[TomG]

Just to be sure, you did already send in a ticket to https://support.chaos.com/requests/new ? Always do that first, before posting on the forum, as that will be the main source of help for licensing and installation issues, and when you don't want to delay getting a response, getting that ticket in first is key.

[theXbucket]

I did, but hoped anybody in here had the same situation and had a solution.

[TomG]

Great! And sure, once a ticket is in, no harm in posting here too, just in case you get a faster reply here. Sorry I don't have any suggestions or answers of course, outside of my realm unfortunately :(

[theXbucket]

Thank you Tom. Sadly there is no one getting back for me and my client is threatens me with a penalty now. this is just bad... I wish the old times back where you could just use a serial.

[Beanzvision]

Hi there, are you logged in with the same account that is linked to the license? Perhaps some of these steps might help?
https://support.chaos.com/hc/en-us/articles/4409155649297-The-Chaos-license-server-shows-No-licenses-available-Why-

[maru]

Hi, I can see your support ticket. It is being handled by the right team now and you will be assisted ASAP. Sorry for this inconvenience.

[theXbucket]

thank you for your replys. Now it's working again; it seems something went wrong in the system and didn't recognized that my payments went the normal way. It was assumed I canceled my contract which I didn't. Good it works again but hopefully this won't happen in the future again, as it can be job endangering if you can't hold your deadlines. At least for this time the client calmed down in the end.

[Beanzvision]

Hi there, thanks for the follow up, we're glad to hear everything is back to normal. Good luck with the project! :)