Messages

1

[C4D] General Discussion / Re: Corona Licensing starting to become a bad joke...

« on: 2023-06-25, 18:00:17 »

Hello everyone, we are very sorry to hear about the problems you are experiencing. It seems that something isn't working as it should and we need to take care of it. Our priority, and what we are working on right now, is to find out what is causing your situation and resolve it ASAP. We also need to make sure that it doesn't happen to others.

It is more than understandable to share complaints publicly here on our forum, but please keep in mind that the official communication channel, and the best place to get problems solved, is our help center. Our support teams are dealing with similar cases on a daily basis and they are being resolved positively. So if you haven't submitted a support ticket yet (I can see that some of you definitely have), please do so here: https://support.chaos.com/hc/en-us/requests/new

-Marcin

Waiting since 9 days on a reply for the support ticket...

2

[C4D] General Discussion / Re: Corona Licensing starting to become a bad joke...

« on: 2023-06-21, 16:45:04 »

Definitely!!! Especially after Covid and the side effects of the Ukrainian war.
Im not sure if Chas or that licensing company is to blame but these are circumstances I never faced with another company; not matter if 3d 2d stuff or audio companies.

3

[C4D] General Discussion / Corona Licensing starting to become a bad joke...

« on: 2023-06-21, 00:51:49 »

So Im totally annoyed with chaos. The changed the payment company and im facing the 4th!!! Issue with this.
First was a non-working license for several days 3 month ago. Then the next one a month ago where I got an email telling me, I would loose my license when I don't pay. Payment plan was working fine... The next one 7 days ago, where the license stopped working in the night; I had to finish a job until the morning. Only solution was to buy another license (I went with the yearly this time) as I couldn't extend the existing. In the morning the money for the monthly license was enlisted.
I wrote to the support and no answer for 3 days. I asked for a refund of the monthly payment invoice but no action. Today the next thing; another payment is enlisted; oh and I always paid without tax as it's a business expense; nevertheless suddenly there is tax on my invoices. This really annoys me big time (and this is nicely said)!!
You can't double the price of something and go along with such a bad support.
As a freelancer you have crucial dates your work must be finished and not being able to finish a job can quickly costs thousands when a client don't get his work on point. What's going on there? If I wouldn't rely heavily on Corona as the last 7 years projects are done with it, Id quickly leave the boat. Worst experience I ever had with a software company and this is in no way professional.

4

[C4D] I need help! / Re: -197: There are no available licenses of this type on the Chaos License Server.

« on: 2023-03-20, 22:16:53 »

thank you for your replys. Now it's working again; it seems something went wrong in the system and didn't recognized that my payments went the normal way. It was assumed I canceled my contract which I didn't. Good it works again but hopefully this won't happen in the future again, as it can be job endangering if you can't hold your deadlines. At least for this time the client calmed down in the end.

5

[C4D] I need help! / Re: -197: There are no available licenses of this type on the Chaos License Server.

« on: 2023-03-20, 13:02:05 »

Thank you Tom. Sadly there is no one getting back for me and my client is threatens me with a penalty now. this is just bad... I wish the old times back where you could just use a serial.

6

[C4D] I need help! / Re: -197: There are no available licenses of this type on the Chaos License Server.

« on: 2023-03-20, 01:04:05 »

I did, but hoped anybody in here had the same situation and had a solution.

7

[C4D] I need help! / [solved] -197: There are no available licenses of this type

« on: 2023-03-19, 18:03:53 »

Hi, I got this problem the first time. C4d 2023 - m2 MacBook Pro with Ventura. these are the things why I hate subscriptions... need to finish a job for a client and now this. Does anybody have a solution? best, jens

8

[C4D] I need help! / Re: Corona crashes C4d when using rebus plugin

« on: 2022-06-10, 23:08:09 »

so, I contacted the support and they could help out with a patch. If sb. experience this problem they can probably help! They told you should simply contact them.

9

[C4D] I need help! / Re: Corona crashes C4d when using rebus plugin

« on: 2022-06-10, 18:48:43 »

Yes I installed a new plugin, then an old version. Then an old version of corona. In the end it worked when using the rendersettings which I used in version 7. I don’t know if that makes sense but it works. Hopefully 26 and corona 9 will work soon.

10

[C4D] I need help! / Re: Corona crashes C4d when using rebus plugin

« on: 2022-06-10, 08:18:29 »

It might be, that when using render settings which I created with Corona 7 are working; this would explain why it crashes, when I start a new scene with the V8 settings.

11

[C4D] I need help! / Corona crashes C4d when using rebus plugin

« on: 2022-06-10, 08:05:35 »

I have no idea why this is happening. When I import a render setting from a file which worked before 4 hours it works fine; starting a new file from scratch, as soon as I hit the rebus - quick check button, when corona is enabled, cinema crashes. I replicated the exact render settings from the working file but it crashes. C4d R23 - corona 8. By the way, when will corona 8 work with r26? I mean in a way that I can use it with rebus - so far I get the message, that the rebus plugin don't work.

12

[C4D] General Discussion / Re: v8 Release

« on: 2022-04-27, 04:06:45 »

Thank you! :) Hope I am not the only one who's missing it.

13

[C4D] General Discussion / Re: v8 Release

« on: 2022-04-14, 15:15:20 »

Hi TomG - I know you dont have control over this - but thought you may have an inside track - so I'll ask anyway... 

Do you know how quickly renderfarms will start supporting V8? Do they normally wait for the first hotfix or start straightaway?

I'd love to start using V8 - it has some great new tools - but I'm working on a project that will need renderfarm support in the next two weeks.

I tried a job on rebus this moment and it came out the right way; so maybe try a small pixel version of an image of your job and see if it works! Probably when you don't use new features; it works.

14

[C4D] General Discussion / Re: v8 Release

« on: 2022-04-14, 13:09:15 »

I am searching for the photographic exposure setting in v8. when I load old scenes the cam menu has it; choosing a new camera misses it. does anything has changed here?

ok, I found it in the edit menu in tone mapping. why isn't it there from startup?

15

[C4D] Resolved Bugs / layering AO doesn´t work in latest built Mac

« on: 2017-10-19, 23:59:00 »

Hi,

i am trying to layer the AO in the latest built. one channel work but after putting this in the layer shader and layering an additional AO layer the model renders black. anyone else?

best regards
jens