error corona cosmos

[kino_unico]

Corona cosmos does not open asset previews. 
Why does it work in vray and in corona, right?
Why does the web version https://cosmos.chaos.com/ load much faster than the local library?

[Avi]

Hey, can you start a ticket for this issue? This may need a bit a troubleshooting and then we will be able to provide a solution. We have not received such requests from any user so it might be specific to your setup.

https://support.chaos.com/hc/en-us/requests/new