Author Topic: URGENT! Chaos Licensing  (Read 608 times)

2022-05-09, 09:36:25

dipozzo

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Hi,
The license has not worked since this morning. What should I do? I need to work.
Payments are correct. If I go to the Chaos License Server it says "No licenses available".
Please, how can I solve?

Thanks.

2022-05-09, 17:14:52
Reply #1

maru

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Hello, sorry for the inconvenience. Please try carefully following this guide (especially check point 4 about removing the "ssl" folder):
https://support.chaos.com/hc/en-us/articles/5147044693393-Corona-8-Chaos-License-Server-Basic-Troubleshooting-Steps

If you can't resolve your issue, please contact our support team here: https://support.chaos.com/hc/en-us/requests/new

Generally, for any kind of payment- or licensing-related issues, please always contact us by submitting a support ticket.

Thank you and I am sure we will get this resolved soon.
Marcin Miodek | chaos-corona.com
Chaos Corona Support Team Lead | contact us

2022-05-10, 10:57:42
Reply #2

dipozzo

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I have already tried all the steps before writing here. Tried and tried again.
Yesterday I also wrote here https://support.chaos.com/hc/en-us/requests/new but I have not received a reply yet.

I keep seeing "No licenses available".
(please see attached images above)
How is this possible? I have been two days since I can't work for this big problem.

2022-05-10, 11:23:44
Reply #3

maru

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What email address did you use to contact us? Could you send it to me in a private message?
I cannot see any support ticket sent from your forum email address d******t@h*****l.it
Could you share your support ticket number here?

Marcin Miodek | chaos-corona.com
Chaos Corona Support Team Lead | contact us

2022-05-10, 13:14:13
Reply #4

dipozzo

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Done, thank you

2022-05-10, 13:23:34
Reply #5

maru

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Support ticket #37529
I will continue through the support portal.
Marcin Miodek | chaos-corona.com
Chaos Corona Support Team Lead | contact us

2022-05-10, 14:37:38
Reply #6

dipozzo

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I want to write it here too, thanks for the assistance and for solving the problem. I really appreciate your work.

Thanks again!

2022-05-10, 14:56:54
Reply #7

maru

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You're welcome, and sorry for the inconvenience.
The issue was on the side of our e-commerce operator. This is unfortunately outside of our control, but we are usually able to manually fix it.
Marcin Miodek | chaos-corona.com
Chaos Corona Support Team Lead | contact us

2022-07-14, 09:42:38
Reply #8

dipozzo

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Hello,
Unfortunately the same license problem has appeared and I am unable to work.

Can you please solve? I have some urgent work to be completed and I hope this problem will be resolved definitively.

2022-07-14, 09:54:48
Reply #9

maru

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I can see your new support tickets. This will be handled ASAP.
As a workaround - can you please check if you are able to activate your trial license? https://support.chaos.com/hc/en-us/articles/6872885108241
Marcin Miodek | chaos-corona.com
Chaos Corona Support Team Lead | contact us

2022-07-14, 10:21:31
Reply #10

dipozzo

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I opened a ticket and it was fixed right away.
Thank you very much, I hope it won't happen again

2022-07-19, 04:16:21
Reply #11

BA

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I also have this problem. Sent a ticket 5 hours ago & no response yet. Urgently need to do renders to meet deadline !!! Ticket number: 47867

2022-07-19, 09:24:25
Reply #12

maru

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I also have this problem. Sent a ticket 5 hours ago & no response yet. Urgently need to do renders to meet deadline !!! Ticket number: 47867

Your issue will be resolved ASAP.
Meanwhile, as a workaround, can you please check if you are able to activate the trial license? https://support.chaos.com/hc/en-us/articles/6872885108241
Marcin Miodek | chaos-corona.com
Chaos Corona Support Team Lead | contact us