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Messages - maru

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1
[Max] I need help! / Re: Corona Batch render ,help
« on: Yesterday at 16:02:57 »
Which exact file would you like to get?

3
Here is how to enable the devel rollout - https://support.chaos.com/hc/en-us/articles/4528523195537

Then:

If you mean the "adaptive light solver" - see screenshot 1.

If you mean "adaptive environment sampler" - see screenshot 2.

If you mean "pixel sampling adaptivity" - see screenshot 3.

4
[Max] I need help! / Re: Corona Batch render ,help
« on: Yesterday at 15:15:03 »
Sorry, but I do not understand the question. Can you please explain what you mean by "only one lightmix frame"? What the use case?

5
[Max] Daily Builds / Re: Chaos Licensing Feedback/Help
« on: Yesterday at 11:45:42 »
Hm our IT guy did a test reboot and the server/service did not restart. He had to manually click the "start chaos license server" from the start menu. Windows Server 2019.

I have started a support ticket #38698 for you. You will be contacted soon.

6
[Max] Daily Builds / Re: Chaos Licensing Feedback/Help
« on: 2022-05-13, 19:08:44 »
Is there a way to have the license server restart on its own if the server reboots? As it stands, it looks like you have to manually start it. Do we have to use nssm on vrol.exe?

The Chaos License Server for Corona 8 should be always running as a service, automatically even after a computer is rebooted.

7
[C4D] I need help! / Re: Noise in image
« on: 2022-05-12, 18:08:17 »
Removing the glass or disabling refraction is still a workaround. It would be good to check the scene and find the root cause of this.
Maybe there are some environment overrides used, or some other non-physical effects that are causing the extra noise?

8
I think i have that scene somewhere on my disk. With Maru's permission i could probably share it for download and study.

Sure, feel free to reupload it, that would be great! :)

9
[Max] General Discussion / Re: Corona 8 License issue
« on: 2022-05-11, 19:39:42 »
Same problem here...
Uninstall procedere done as described in the troubleshooting, reinstalled everything.

The License Server is running, we can reach it via localhost:30304 and are able to sign in...

Nonetheless:
- extremely slow 3ds Max Startup after Corona 8 update (especially loading the ChaosScatterMax2019.dlt and ChaosMax2019.dlt)
- when 3ds is ready, switching the renderer to Corona also causes a freeze of 1-2 minutes
- when we try to start a rendering we get an error message that no license was found (-2)
- activating the license via the button in the render settings causes a crash

Win 10, latest Updates, 3ds Max 2019, Corona 8

That's very strange. I am not familiar with this issue at all. If you haven't done it yet, can you please contact us here: https://support.chaos.com/hc/en-us/requests/new

10
Here is the scene: https://www.dropbox.com/s/70w3isgpxxi0i9b/maru-skeleton-17-skin.zip?dl=0

Hi. the link to the scene doesn't work anymore. could you please share it again?! thanks a lot!

That was 5 years ago, I am sorry, but I am not able to provide that file any more. Most likely, it would be also incompatible because of different Corona/3ds Max versions.

12
Hi, when buying licenses, those licenses are registered to the email address you enter into the purchase form during the purchase. If you cannot see the email address field in the purchase form for some reason (which should not be happening), please:
- sign out from your current account at https://accounts.corona-renderer.com/
- sign out from your current account at https://accounts.chaos.com/
- then, while being signed out, try purchasing a new license at https://corona-renderer.com/prices-licensing

You should definitely see the email address field in the purchase form then.
If you still don't, or if you need any other help, please contact us directly at https://support.chaos.com/hc/en-us/requests/new

13
[C4D] Daily Builds / Re: Chaos license server
« on: 2022-05-10, 15:26:15 »
Hmm, contacting support to get a lic server working? Did you maybe make it too complicated?
Both the Corona 7 and Corona 8 activation methods had their pros and cons. We used to receive tickets and forum posts about licensing issues with Corona 7 and older as well. License activation is not a trivial thing, there are some things that might go wrong during the process and it may be our fault or not. It could be related to the installation, system, payment operator, etc. But it does not really matter. What matters is that if you are having some serious issue (e.g. you are not able to work because you cannot activate your license) the most reasonable solution is to contact technical support.

Quote
Anyways, I opened a ticket just to be on file that this should work easier from the start.
We know that's possible since it worked flawlessly pre-Chaos.
Can you please share your ticket number here, or the email address that you used to submit the ticket? (you can send it to me in a private message)
I could not find any support ticket submitted from your forum email.

Quote
How did you guys get to activate TR nodes? Is editing the vrclient.xml file the only way?

What throws me off is:
From Troubleshooting: If you can't find the vrclient.xml file, please reinstall the Chaos License Server as instructed here...
Does the xml file get installed or generated during install?
Essentially this is just a txt file that I could create and paste into .ChaosGroup
Where can I copy the vrclient.xml text and does it live in .ChaosGroup root (on mac)?
Thanks!

I will do my best to get answers for you ASAP.

14
[C4D] Daily Builds / Re: URGENT! Chaos Licensing
« on: 2022-05-10, 14:56:54 »
You're welcome, and sorry for the inconvenience.
The issue was on the side of our e-commerce operator. This is unfortunately outside of our control, but we are usually able to manually fix it.

15
[C4D] Daily Builds / Re: URGENT! Chaos Licensing
« on: 2022-05-10, 13:23:34 »
Support ticket #37529
I will continue through the support portal.

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