Author Topic: Deadline 10.1.17.4 3ds max SMTD jobs failing - anyone else?  (Read 9855 times)

2021-12-03, 16:21:00
Reply #15

johan belmans

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Next update about fixing the issue:

It seems that the file path for UHD caching is the trouble maker, even when UHD cache is not used.
If you remove the default path C:\HdCache.hdc, the file will render when submitted from MAX.


2021-12-06, 10:22:56
Reply #16

alexyork

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Is this an issue caused by Corona therefore, rather than Deadline? Wondering who's responsibility it lies with to fix.
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2021-12-07, 19:27:08
Reply #17

johan belmans

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Is this an issue caused by Corona therefore, rather than Deadline? Wondering who's responsibility it lies with to fix.

Always "silent" happens when devs (no matter which company) have to answer such a question ;-)

2021-12-09, 15:54:01
Reply #18

maru

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Is this an issue caused by Corona therefore, rather than Deadline? Wondering who's responsibility it lies with to fix.

Always "silent" happens when devs (no matter which company) have to answer such a question ;-)

We really don't want this. Sorry for the delay here.

To anyone who is having some Corona + Deadline issues:
Can you please submit a support ticket at https://corona-renderer.com/link/contact-support
Please include the following info:
- which exact version of Windows, 3ds Max, Corona, and Deadline you are using
- what exactly is happening (e.g. I am sending a job to the farm and rendering is not starting on a node)
- any logs you can connect (e.g. Deadline logs and/or Corona DR logs if you are using Corona DR)
- if you see any kind of error message / notification - please also include a screenshot

Once this is done we will reply, possibly with some further questions, and once we understand the issue, we can contact Deadline support about this to find out on whose side the culprit is.

These kinds of investigations are complex (similar like with 3rd party plugins), but we did it in the past and it can work out well.

Reporting on the forum is great, it makes us see that there is some issue, but we may easily miss some important information and following a thread with many replies is inconvenient.

Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2021-12-10, 10:53:40
Reply #19

alexyork

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Hey Maru,

Good to know you guys are on the case. I would point you to the link in my original 1st post here in this thread, which links to the Thinkbox forums, as it goes into detail about specific errors and pointers to the issue, not just from me/RS but from other people/studios.

Cheers,
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2021-12-11, 17:36:02
Reply #20

johan belmans

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Is this an issue caused by Corona therefore, rather than Deadline? Wondering who's responsibility it lies with to fix.

Always "silent" happens when devs (no matter which company) have to answer such a question ;-)

We really don't want this. Sorry for the delay here.

To anyone who is having some Corona + Deadline issues:
Can you please submit a support ticket at https://corona-renderer.com/link/contact-support
Please include the following info:
- which exact version of Windows, 3ds Max, Corona, and Deadline you are using
- what exactly is happening (e.g. I am sending a job to the farm and rendering is not starting on a node)
- any logs you can connect (e.g. Deadline logs and/or Corona DR logs if you are using Corona DR)
- if you see any kind of error message / notification - please also include a screenshot

Once this is done we will reply, possibly with some further questions, and once we understand the issue, we can contact Deadline support about this to find out on whose side the culprit is.

These kinds of investigations are complex (similar like with 3rd party plugins), but we did it in the past and it can work out well.

Reporting on the forum is great, it makes us see that there is some issue, but we may easily miss some important information and following a thread with many replies is inconvenient.

hi Maru,

I will submit a ticket.

For the moment the issue is pinned down to the following:

WHEN a Corona 7hf1 render job (Max2022.3 in my case) is sent to Deadline (all newer releases after 10.1.16.9)
AND the default UHD cache path isn't touched (C:\HdCache.hdc).
THEN the job will appear in Deadline monitor, will get assigned to a worker. The worker will start the job, and depending on the heaviness of the scene will quit after a while. The Corona VFB does not pop up. In the end the job will not render and no error logs in Deadline will appear to pin point the issue.

Even if you send a corona render job which only make use of Path Tracing for primary and secondary solver, the job will not render as long the UHD cache path is  C:\HdCache.hd

If you reset all corona settings or remove the default UHD cache path, the job will render.

All the releases of Deadline prior to and 10.1.16.9 included didn't suffer from this issue.

I cannot verify if Corona DR is suffering from this issue, as we do not use DR.

EDIT: I tried to submit a "ticket", but can only submit a "request"....
« Last Edit: 2021-12-11, 17:50:54 by johan belmans »

2021-12-13, 13:16:28
Reply #21

maru

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EDIT: I tried to submit a "ticket", but can only submit a "request"....

Yes, we had some changes done to our support system and it is now called "submitting a request". Request, ticket, question, message, case, it's the same thing. :)
You can do it here - https://support.corona-renderer.com/hc/en-us/requests/new
Or you can simply send an email to support@corona-renderer.com - the end result will be the same.

Thanks in advance!
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2021-12-13, 14:29:15
Reply #22

Frood

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If you remove the default path C:\HdCache.hdc, the file will render (...)

Just for reference:

LUTs, Lightcache, IES files - even if not used/activated but only referenced somewhere in the UI - are required assets using Corona for some reason. It has already caused trouble earlier:

https://forum.corona-renderer.com/index.php?topic=22054.0

And it spams log files with ugly unnecessary warnings, which is worse ;]


Good Luck




Never underestimate the power of a well placed level one spell.

2021-12-13, 16:01:09
Reply #23

maru

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(Report ID=CRMAX-720)
Marcin Miodek | chaos-corona.com
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2021-12-13, 16:01:37
Reply #24

maru

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Has anyone submitted a support ticket/request yet? If so, can you please share your ticket number with me?
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2021-12-13, 17:48:24
Reply #25

johan belmans

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2021-12-15, 13:10:12
Reply #26

maru

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This is just initial info but we contacted Deadline and they identified a potential issue and are working on a fix now. Will be notifying you on the progress.
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2021-12-16, 00:06:03
Reply #27

pavelhuerta

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Hi guys,

seems the staff of aws thinkbox have posted the fix for the customize.ms script in the repository, check in the next link:

https://forums.thinkboxsoftware.com/t/deadline-3ds-max-2022-python-exception/28039/65

I have not tested the fix yet, but soon I'll do.

Greetings!

2021-12-16, 10:49:09
Reply #28

alexyork

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I have to say, it's truly pathetic how little the Deadline devs seem to care about issues their customers bring to their attention. I can't even remember how many weeks and months it's been since a bunch of us raised the issue with them and their lacklustre response on their support forum says it all. I even went through their official support channels first (of course) but received zero reply. You're forced to buy some kind of super premium extra AWS support yadayada which is no doubt a waste of money. It shouldn't take two devs speaking to eachother to get something like this looked at, although obviously we're really grateful to Corona devs for pushing them! It just shouldn't be necessary. This is why we jumped to Pulze. But Deadline offers so much more that we miss... so... what can you do.
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2021-12-17, 09:21:25
Reply #29

maru

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To everyone with Corona+Deadline issues:
As noted by Pavelhuerta, please visit this link and follow the instructions there: https://forums.thinkboxsoftware.com/t/deadline-3ds-max-2022-python-exception/28039/65

Please let us know in this thread if it's working fine for you or not.
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us