Chaos Corona Forum

Chaos Corona for Cinema 4D => [C4D] Bug Reporting => Topic started by: KAB on 2022-01-08, 17:20:55

Title: Plugin Error: Corona Core
Post by: KAB on 2022-01-08, 17:20:55: Hallo

I need urgent help please. I want to render a scene in C4D with Corona Render and shortly after I start the render process C4D crashes with the following message:
The plugin CoronaCore has crashed.
More information can be found in
'/Users/katharinabayer/Library/Preferences/Maxon/Maxon Cinema 4D R22_F2A48324/_bugreports/_BugReport.txt'.

After clicking 'OK' unsaved scene files will be saved as '_bugreports/_recovery_xxx.c4d'.

I have already sent the report to the manufacturer under CYAAN - do you know any help how to fix the problem?

Best regards and thanks
Katharina
Title: Re: Plugin Error: Corona Core
Post by: mmarcotic on 2022-01-10, 10:28:21: Hello,

this is a generic error message and it is impossible to know what happened from only a screenshot.

Please, if you can, share the scene that caused the crash with us. If not, provide us with the following information:

What C4D version are you using?
What Corona version are you using?
What OS version are you using?
What are the computer specs?
What are the steps that one could take to arrive at this error?

Thanks,
Jan
Title: Re: Plugin Error: Corona Core
Post by: KAB on 2022-01-10, 11:17:01: Hallo Jan

Thank you for your fast answer! Do you use Zoom or Team-Viewer to share the screen?
If possible we could do a video-chat and I can show you my Set-up und the troubles with my Corona-File.

Best
Katharina
Title: Re: Plugin Error: Corona Core
Post by: Beanzvision on 2022-01-10, 14:48:39: Hi Katharina,

Can you please send us the scene file via our private uploader? It can be found here and only our staff can access it.
https://corona-renderer.com/upload

Please also feel free to send any other information that might help us as my colleague has mentioned. Thanks in advance!
Title: Re: Plugin Error: Corona Core
Post by: KAB on 2022-01-11, 19:33:12: Hallo Jan

Thank you for your reply. I have just uploaded the file under: 1641925344_220111-TEST-FILE.c4d

I still have the following technical specifications:
Used C4D version: C4D S22
Used Corona version: Version 7 Hotfix 2
Used OS version: MacOS Catalina 10.15.6
Computer Specs: iMac (Retina 5K, 27-inch, 2020) 3.6 GHz 10-Core Intel Core i9 /
72 GB 2133 MHz DDR4 / AMD Radeon Pro 5700 8 GB

What are the steps that one could take to arrive at this error?
I activate one of the cameras in the folder: 00 - SCENE - 03 - A - SHORELINE, turn on the corresponding sun and sky in the same folder. Then I start the Interactive Render Process. Initially the scene seems to be rendered, but after it has worked 2 or 3 times and I change the camera, the program crashes after render pass 5.
To me it is completely inexplicably warm.

Best Katharina
Title: Re: Plugin Error: Corona Core
Post by: Beanzvision on 2022-01-12, 12:04:05: Hi Katharina,

Thanks for sharing the information. Whilst we look into this, can you please test out the last V8 daily build to see if this resolves your crash?
https://drive.google.com/drive/folders/1KcDSZVZnG9nyCnFCC6kmVIlqySg3GRtc
Title: Re: Plugin Error: Corona Core
Post by: mmarcotic on 2022-01-14, 11:21:40: Hello,

I cannot unfortunately reproduce this, it is possible that some textures are causing this - Could you zip the folder with the textures and upload that to us?

Additionally, after you get the crash, could you follow the https://help.c4d.corona-renderer.com/support/solutions/articles/12000033461-how-to-report-issues-c4d guide to collect BugReport.txt for us and add that also?

Thanks,
Jan
Title: Re: Plugin Error: Corona Core
Post by: KAB on 2022-01-18, 10:20:09: Hallo Jan

Thank you for your answer. I had to upload the file with your Drop-Box account. The Zip. calls "220118_Scene".

Best Katharina
Title: Re: Plugin Error: Corona Core
Post by: mmarcotic on 2022-01-18, 11:48:35: Hello,

sadly I cannot reproduce this still. Would it be possible to provide the bugreport for us?

Thanks,
Jan
Title: Re: Plugin Error: Corona Core
Post by: KAB on 2022-01-18, 12:00:55: Hi yes, for sure.

I already send a bug report 2 weeks ago under the account "Cyaan" to you, directly out of the program when you get asked to do so.
Maybe it helps.

Thanks for your efforts!

Best, Katharina
Title: Re: Plugin Error: Corona Core
Post by: mmarcotic on 2022-01-18, 12:15:44: Hello,

that goes to Maxon, not to us. We have no way of retrieving that.
The desired way to get it for us is to follow the guide in the link I linked above.

Thanks,
Jan
Title: Re: Plugin Error: Corona Core
Post by: KAB on 2022-01-18, 12:18:46: Ok, after the next crash I will send the report to you.

Best, Katharina
Title: Re: Plugin Error: Corona Core
Post by: Beanzvision on 2022-01-18, 12:49:47: Even the previous one should be good enough.
Title: Re: Plugin Error: Corona Core
Post by: KAB on 2022-01-18, 13:03:43: I followed your previous instruction-link: strangely I can't find any sub-folder in Maxon with bugreports...
What would be the ending of such a file name?
Title: Re: Plugin Error: Corona Core
Post by: Beanzvision on 2022-01-18, 13:29:58: Hi there,

You could try searching your system with the word ''_BugReport.txt''. I hope that helps.
Title: Re: Plugin Error: Corona Core
Post by: mmarcotic on 2022-01-18, 14:35:03: Hello,

perhaps the easiest way to locate the crash files is to click it through Preferences inside Cinema 4D (Corona > Preferences > Bottom left button).
In there, you will see a _bugreports folder and inside it you will most likely find the crash report.