Author Topic: Corona Crashes with Interactive Render  (Read 7420 times)

2020-01-27, 16:35:02

martinfdc

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On a specific file I have, Corona crashes when using interactive render. Corona is working fine with other files. What can I do to solve the issue?


2020-01-27, 16:44:44
Reply #1

Beanzvision

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Hi, Sorry to hear you are experiencing a crash. Could you please send us the crash report as mentioned in the error window? Other information would also be handy such as: OS version, Corona/Cinema version. If it's scene-specific, we would like to have a look at that file if possible? We have a private uploader that only the staff has access to. When saving from Cinema, please choose the "save project with assets" option to ensure all textures are linked to the scene. Some reproduction steps would also be great. Once we have all this we can investigate further to find the trigger.

https://corona-renderer.com/upload
Bengamin Jerrems l chaos-corona.com
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2020-01-27, 17:03:36
Reply #2

martinfdc

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Hi, may thanks for the prompt reply.

The file is currently being uploaded to the link you provided.

Here I provide the info you asked for:

OS Version: Mac OS Catalina 10.15.2 (19C57)
Coronarenderer 5 Hotfix 2
Cinema 4D RR21.115

Reproduction Steps:
Simply open the file then hit interactive renderer and Corona and Cinema 4D crashes on the preparing geometry stage.

2020-01-28, 12:33:26
Reply #3

Beanzvision

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Hi, may thanks for the prompt reply.

The file is currently being uploaded to the link you provided.

Here I provide the info you asked for:

OS Version: Mac OS Catalina 10.15.2 (19C57)
Coronarenderer 5 Hotfix 2
Cinema 4D RR21.115

Reproduction Steps:
Simply open the file then hit interactive renderer and Corona and Cinema 4D crashes on the preparing geometry stage.

Do you recall the name of the upload? I cannot seem to see it there. Thx
Bengamin Jerrems l chaos-corona.com
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2020-01-28, 13:21:21
Reply #4

martinfdc

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The name of the file is: Martin Fernandez de Cordova C4D Files.zip

I ended up uploading it with the Dropbox option as I was having trouble uploading the other way.

2020-01-28, 13:52:25
Reply #5

Beanzvision

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The name of the file is: Martin Fernandez de Cordova C4D Files.zip

I ended up uploading it with the Dropbox option as I was having trouble uploading the other way.

kay, thank you again.
Bengamin Jerrems l chaos-corona.com
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2020-01-29, 01:21:00
Reply #6

martinfdc

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I would very much appreciate if you could give me a hint as of to what's going on with the file or if you could tell me how can I fix it. I have a meeting with the client on Friday and would like to start to render out some scenes.

Thanks in advance.

2020-01-29, 12:57:31
Reply #7

Beanzvision

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I would very much appreciate if you could give me a hint as of to what's going on with the file or if you could tell me how can I fix it. I have a meeting with the client on Friday and would like to start to render out some scenes.

Thanks in advance.

Just confirming we have the file and it is currently being investigated. We will update you asap. Thanks!
Bengamin Jerrems l chaos-corona.com
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2020-01-29, 12:58:21
Reply #8

Beanzvision

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(Internal ID=451123993)
Bengamin Jerrems l chaos-corona.com
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2020-01-29, 14:51:32
Reply #9

martinfdc

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Quote
Just confirming we have the file and it is currently being investigated. We will update you asap. Thanks!

Great to hear that! Many thanks.

2020-01-29, 14:53:27
Reply #10

martinfdc

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(Internal ID=451123993)

Can I do something with this info or is it just for internal teamwork?

2020-01-29, 14:58:51
Reply #11

TomG

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(Internal ID=451123993)

Can I do something with this info or is it just for internal teamwork?

For internal, so we can find it in our bug tracker.
Tom Grimes | chaos-corona.com
Product Manager | contact us

2020-01-30, 13:16:30
Reply #12

rafaz

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I experience the same problem since early version like 2 or 3, I have reported before and the problem seems to persist. In my case if I'm using IR  lets say 1000x1000 px  and the I wanna see some better details and change the res to something bigger, when I  start again the IR after change the res it eventually crash, it's not all the time but happens very often. I'm also on Mac version  Mojave 10.14.6  c4d R21.115 

2020-01-30, 14:35:53
Reply #13

TomG

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For crashes, be sure to send along the bug reports.txt and a screen grab of the error message received at the time of the crash. Also, would need to know OS, C4D version, Corona version, sounds like you have the steps laid out so that's good, the scene file can help (unless this is all scenes equally) - see https://help.c4d.corona-renderer.com/support/solutions/articles/12000033461-how-to-report-issues-c4d for how to send the scene file by private uploader etc.
Tom Grimes | chaos-corona.com
Product Manager | contact us

2020-01-30, 15:32:44
Reply #14

martinfdc

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Thanks Rafaz for sharing the issues you've had.

Beanzvision, any news on what the problem could be?