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[Max] General Discussion / Re: Can't cancel auto renewal? Now have to pay for another year?
« on: 2023-11-27, 23:18:26 »The renewal charge also didnt match the charge listed on the email i recieved last year telling me what my next renewal price would be.
Support are telling me there was a price increase. I cant find a single email mentioning it.
Same here, getting in touch is currently on my todo list, but as it's been mentioned I'll chime in. My renewal quote was £358.80, I have it written in black and white next to 'Next Billing Amount (vat/taxes included)" - yet I was charged £430.56. Where do we get our refunds from for the difference?
And I also haven't received any 'price increase' notifications. The price increase was when you forced us all onto annual. And that was a significant one. Are support suggesting there has been another significant increase less than 12 months after that?
You can't explicitly state that you're going to charge someone X amount and then bill them a completely different amount when the time comes? At least not without their approval.
Interestingly, £358.8 + VAT/taxes = £430.56. It's clear on the quote though that the £358.80 already includes VAT/taxes, so I'm sure it's a simple mistake that will be rectified. It seems it's happened to most people though as I've just spoken to someone else who's reached out to support today about it. The worrying thing is, a lot of people won't even notice.
Yup identical situation. Its ridiculous because i spoke to Tom on the fb group and he mentioned there hasnt been a price increase so something somewhere has gone wrong. I also really dislike how renewals cannot benefit from the black friday discount. Absolutely no benefit to being loyal anymore. After a solid decade of being a corona user and hyping it up to everyone i know im starting to get a bitter taste in my mouth in regards to the direction the company is going on the business side. I dont like being held at ransom for the software i use and this is giving me the push i need to start looking into Unreal as a visualisation tool. Charging double for monthly payments was bad enough. Im giving the benefit of the doubt this time until a resolution is negotiated.