Author Topic: 3DSMax crashes when deleting items during IR  (Read 2703 times)

2019-07-12, 16:25:58

Jpjapers

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We are having a recurring problem with max 2020.1 and corona 4 where deleting objects during IR will cause a crash.
I got an error message saying "application error" but the error message box was blank.
Ive uploaded a minidump to the dropbox just now but cant find a way to identify it to you guys.

2019-07-16, 11:12:51
Reply #1

maru

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Is it Corona 4 or 4 HF1?
What exact objects are you deleting?
Are you running IR in the floating VFB or docked in viewport?
Next time it happens, can you capture 2-3 minidumps using both the Autodesk Error Reporting window and Process Explorer? (points 1 and 2 here: https://coronarenderer.freshdesk.com/support/solutions/articles/5000524006 )
Thanks!
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2019-07-16, 15:35:24
Reply #2

Jpjapers

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Is it Corona 4 or 4 HF1?
What exact objects are you deleting?
Are you running IR in the floating VFB or docked in viewport?
Next time it happens, can you capture 2-3 minidumps using both the Autodesk Error Reporting window and Process Explorer? (points 1 and 2 here: https://coronarenderer.freshdesk.com/support/solutions/articles/5000524006 )
Thanks!

Whatever the most recent installer was last week is what im using. Floating VFB. I did a minidump with process explorer but when i uploaded to the dropbox there wasnt a way of getting a link to post here.

2019-07-17, 13:16:56
Reply #3

maru

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Found it. After the Dropbox upload, please always tell us what was the file name.

Are you able to reproduce this in any scene, or just in one specific scene?
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2019-07-17, 22:00:19
Reply #4

Jpjapers

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Found it. After the Dropbox upload, please always tell us what was the file name.

Are you able to reproduce this in any scene, or just in one specific scene?

It seems to be any scene but not every time. Just sometimes.  The merging in with IR on is pretty much every time though (but im sure youre already aware)
It didnt give me an upload filename. Is it not like freshdesk where it generates its own? I guess its just standad dropbox so maybe not?

2019-07-19, 14:12:49
Reply #5

maru

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I just mean the name of the file you uploaded. ;)

Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2019-07-19, 14:17:52
Reply #6

maru

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We'll look into the minidump, but is there a chance you could share with us any scene where this happens?
Also, are you using some 3rd party plugins there? (iToo, VizPark, Siger,...)

(internal id=376342008)
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2019-07-19, 15:57:00
Reply #7

Jpjapers

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We'll look into the minidump, but is there a chance you could share with us any scene where this happens?
Also, are you using some 3rd party plugins there? (iToo, VizPark, Siger,...)

(internal id=376342008)

I havent got a scene where i can replicate it now but if it happens again ill be sure to send it. Third party plugins wise we have RC and FP installed but arent using them in the scene.