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Messages - Avi

Pages: [1] 2 3 ... 31
1
[Max] I need help! / Re: Corona Image Editor problem
« on: Yesterday at 10:49:50 »
We have started a ticket for you #213687

Please reply there so we can help you further.

2
[Max] Bug Reporting / Re: Intel CPU/GPU AI Denoising Issues
« on: Yesterday at 10:47:14 »
We have started a ticket for you #213684.

Please reply to it so we can help you further.

3
in your render elements tab, make sure they are not set to be saved in jpg. you can remove the paths and they will be saved automatically in tif format.

4
[Max] I need help! / Re: Corona Image Editor problem
« on: 2024-02-23, 06:38:14 »
Hi,

If nothing works for you then as a last step can you please try a simple re-install of Corona?

If still does not work and you are getting that error everytime you launch CIE then it would be best to start a ticket with us so we can investigate the issue further.

You can start a ticket using this link: https://support.chaos.com/hc/en-us/requests/new

5
Hey,

It is working for me. Make sure you are not using any VPN.

Or if you are trying to access any specific URL that is not working for you then please share it here so we can see.

6
[Max] I need help! / Re: Unhandled Exception
« on: 2024-02-21, 11:34:51 »
Hi,

We have not received any ticket or heard back from you. If you are still experiencing the issue, then please start a ticket so we can investigate further on the issue.

7
This was caused by the single plane object used as ceiling with 3ds Max native physical material applied having SSS of red color. I sent a solution to the user in the ticket. I believe this should be solved now.

8
[Max] I need help! / Re: model / geometry disappears
« on: 2024-02-16, 09:07:22 »
Hey,

I had sent you an email on your ticket asking the info but you have not responded yet. Can you please reply to the email so we can help you further?

9
Hi,

here is my comparison of the cosmos asset in 3ds max and c4d. I just removed the bump mapping in both, and both renders pixel-to-pixel perfectly the same.

10
[Max] I need help! / Re: model / geometry disappears
« on: 2024-02-14, 07:39:58 »
This is now being handled in this ticket: #208222

11
[Max] I need help! / Re: Unhandled Exception
« on: 2024-02-13, 10:14:12 »
Hi,

It would be best if you can start the ticket and share the scene and repro steps for us to replicate the issue.

You can start the ticket using this link: https://support.chaos.com/hc/en-us/requests/new

If your 3ds max is also crashing, then do include the minidump files. https://support.chaos.com/hc/en-us/articles/4649117083409-How-to-report-issues-3ds-Max

12
[Max] Feature Requests / Re: WireColor pass by Layer Color
« on: 2024-02-13, 10:04:03 »
How about using Cryptomatte Mask, ID type- Layer Name?

13
[Max] I need help! / Re: model / geometry disappears
« on: 2024-02-13, 06:08:18 »
Here are my suggestions:

1. Upgrade to Corona 11 HF 1.
2. Check if Camera clipping is not enabled in your camera.
3. Check if the object properties of your object are set to renderable.
4. Check if you are not rendering the wrong camera.
5. Check if the camera target distance is not set to 0

14
[Max] Bug Reporting / Re: Intel CPU/GPU AI Denoising Issues
« on: 2024-02-12, 19:57:44 »
Sure, you can always start a ticket using this link : https://support.chaos.com/hc/en-us/requests/new

15
Hi, have you started a ticket yet? Feel free to do it when you have time. Just sending a reminder. :)

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