Chaos Corona Forum

Chaos Corona for Cinema 4D => [C4D] I need help! => Topic started by: PBSeb on 2023-05-26, 12:44:08

Title: Corona Licensing Issues
Post by: PBSeb on 2023-05-26, 12:44:08

Hi There,

I've tried contacting support but no one is getting back to me. I currently work in a studio with 5 seats of Corona. I've been losing work as the License server won't connect to the internet. My internet is fine, firewalls are open in both computer and router. I'm currently sat on Teams talking to colleagues. This worked fine the other day.

This is not only frustrating as I'm keen to get on with work that has tight deadlines but disappointing that the Corona support guys have just blanket ignored my ticket.

Hoping someone in the forums can help out.

Title: Re: Corona Licensing Issues
Post by: Beanzvision on 2023-05-26, 13:51:58

Hi there,

Can you please give us the ticket number to check?

Title: Re: Corona Licensing Issues
Post by: PBSeb on 2023-05-26, 14:35:46

Hi Beanzvision
Of course I can!

It's #120508

I've attached below what happens when I go to activate the license and also go into the license server

Thank you for your help its greatly appreciated

Title: Re: Corona Licensing Issues
Post by: Beanzvision on 2023-05-26, 16:10:28

Hi Sebastian,

Thanks for that. I have forwarded your ticket to the appropriate team, you should be hearing from them soon. In the meantime, can you try downloading the latest licensing server and follow the steps mentioned in the second article below?
1. https://download.chaos.com/?platform=47&product=48
2. https://support.chaos.com/hc/en-us/articles/4642139027345

I hope this helps!