I'm guessing they need to see your OS info, C4D version and Corona version just for starters.
On the question of why is it starting on frame 162. If you have three or four Render Clients on your network, I believe C4D will distribute a chunk of frames to each client. If your first frame is rendering on a slower CPU, it will take longer to see that frame as done on the list then frame 162 this is being rendered on a faster CPU. Most likely what you're seeing there. If some of the clients dropped offline, it won't drop off until all the assets have been transferred over the network to each client.
Now that I mention network, there are a few threads here about how much info C4D/Corona sends over the network to each client. In C4D render settings, click Corona. Then go to the Team Render tab. My settings are Manual, 20 and 120 which seems to work great for my Mac and two Windows render boxes.
I also used to have a problem with the Render Machines window showing some clients NOT rendering, when I go to the PC and check, the client WAS INDEED rendering. That issue seems to have gone away.