This request pops out from time to time, and usually after a discussion everyone realizes that was they want is not necessarily a phone support, but 24/7 support. Unfortunately we are too small business for that, staffing nonstop support would be too expensive now. Maybe if we considerably expand, we will do it one day. As for phone vs. email/support portal, we prefer the latter, because there are less language barriers (you can use translators, read text slowly, accent is not a problem, ...), you can send images and URLs, and the solution remains archived so either side can go back to it. Phone support feels somewhat archaic for us, in the context of our business (it would be something else if we operated a restaurant, then having a phone line would make perfect sense ;)). However if you still prefer voice communication, we can just use skype. AFAIK skype numbers can be called from landlines, so there should be no issue.