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Author Topic: Cosmos Browser not working  (Read 4831 times)

2022-10-23, 20:52:46

Ion

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Cosmos Browser not working
Hello,

I have this issue since a few weeks with the beta builds of Corona. I thought it might be fixed with the final version, but it didn't.

Cosmos browser is giving me this error message. I download the latest version from the website as suggested. When I try to install it again (wanted to try the advanced options), it says that I've already have a newer version installed.

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2022-10-23, 20:54:40
Reply #1

Ion

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Re: Cosmos Browser not working
I forgot to add:

Mac Studio M1 Ultra
Mac OS 12.6
Cinema 4D R26
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2022-10-24, 11:47:30
Reply #2

maru

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Re: Cosmos Browser not working
Have you also submitted a support ticket as explained in the error message, or only wrote in the forum so far? I am only asking to find out if there is a duplicate report or not.
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Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us
2022-10-24, 11:55:11
Reply #3

Philw

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Re: Cosmos Browser not working
I've found that removing the entire ChaosCosmos folder in User/Username/ then reinstalling again usually fixes that error on MacOS.
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2022-10-24, 13:21:20
Reply #4

Ion

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Re: Cosmos Browser not working
Quote from: maru on 2022-10-24, 11:47:30
Have you also submitted a support ticket as explained in the error message, or only wrote in the forum so far? I am only asking to find out if there is a duplicate report or not.

No, only here.
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2022-10-24, 13:22:12
Reply #5

Ion

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Re: Cosmos Browser not working
Quote from: Philw on 2022-10-24, 11:55:11
I've found that removing the entire ChaosCosmos folder in User/Username/ then reinstalling again usually fixes that error on MacOS.

Thank you! I will try this later today.
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2022-10-24, 14:20:01
Reply #6

maru

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Re: Cosmos Browser not working
I have started a support ticket 63131 for you. You will soon hear from our support team.
Once we have the solution, it would be great to share it here for others.
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Marcin Miodek | chaos-corona.com
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2022-10-25, 11:03:11
Reply #7

maru

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Re: Cosmos Browser not working
The solution was:

1) Uninstall Chaos Cosmos from /Applications/ChaosGroup/ChaosCosmos/uninstall
2) Delete the ChaosCosmos folder in /Library/ChaosGroup
3) Download and install Chaos Cosmos from the following link - https://download.chaosgroup.com/?platform=47&product=62
4) Try to use Chaos Cosmos again
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Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us
2022-10-25, 16:20:08
Reply #8

Ion

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Re: Cosmos Browser not working
Yes, it worked without any issues.
Thanks for the quick solution!
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2022-10-25, 19:10:39
Reply #9

Tyler88

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Re: Cosmos Browser not working
Quote from: maru on 2022-10-25, 11:03:11
The solution was:

1) Uninstall Chaos Cosmos from /Applications/ChaosGroup/ChaosCosmos/uninstall
2) Delete the ChaosCosmos folder in /Library/ChaosGroup
3) Download and install Chaos Cosmos from the following link - https://download.chaosgroup.com/?platform=47&product=62
4) Try to use Chaos Cosmos again

It doesn't work for me! A white screen appears....
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