[solved] License problem - can't activate

[SaY]

I upgraded all 4 of my computers and can't activate the license on 2 of them. Other 2 activated fine. I've tried everything - regular activation with email/password, installing license server, manual activation on the website. Nothing works. I'm getting an error "Activation limit was reach for this account". I should have  2 more licenses available, I'm subscribed to 1 workstation + 3 nodes plan.
Is it possible to fix it? I emailed the support yesterday  but they stopped answering (probably due to the weekend). I have an intense rendering workload this weekend and loosing two machines really hurts.

[Ondra]

hi,
try it now

Ondra

[SaY]

Ondra, thank you!  Everything works now.
How to avoid this problem next time?  Do I have to somehow deactivate the license if I'm planning to upgrade the hardware?

[Ondra]

it seems you just activated the license on way too many computers lately, so it triggered an automatic block

[CeBeP]

I have same problem, but i am using just one FairSaas on just 1 computer only, dont understand how exactly i could reach that limit ((

[maru]

I have same problem, but i am using just one FairSaas on just 1 computer only, dont understand how exactly i could reach that limit ((

Hi, can you contact us here? https://coronarenderer.freshdesk.com/support/tickets/new

[CeBeP]

I've contacted you as you asked, also i send a letter to support as error window asked 4 days ago, and no answer so far. I need to work, i pay you fair, what is the problem?

[CeBeP]

I purchased FairSaas licence again today, but no activation, no answer from support, no working corona, and no payments on my list of placed orders, my customers are waiting for me and i am waiting for you to do something for 4 days.

[maru]

Hello CeBeP,

I am really sorry for the inconvenience. Can you please tell me what is your name or email address which you used in our support portal, and your email address registered for the purchase? If you don't want to post it here, please either send me a private message, or contact me directly at miodek@corona-renderer.com .

[maru]

In the end it turned out that there was a small misunderstanding regarding the email addresses used by the person activating Corona and provided by the one who was performing the purchase. The case was smoothly solved over our support portal and email.
If anyone ever experiences similar problems - please keep in mind that the email address typed in the order form when purchasing Corona is later used for confirmation emails and for activation.

[MarinusB]

Hi, I have an issue where I activate license server on a render node but then when it needs to start rendering i get a message saying that a license could not be found. Can you please check if the same block has been activated. I use corona on a couple of different machines as I work at an office but also at home so this might have cuased an issue.

Thanks

[romullus]

Hi,

Please visit Chaos support center and open new support ticket regarding your licensing issue: https://support.chaos.com/hc/en-us/requests/new

[claudia]

I'm trying to access to my free trial, i've received the confirmation email, but when i logged in it appears this message "Something went wrong and your license was not activated. It's probably our fault, so please try again. If you need help, contact us."

Please help, I need this for work.

[Beanzvision]

I'm trying to access to my free trial, i've received the confirmation email, but when i logged in it appears this message "Something went wrong and your license was not activated. It's probably our fault, so please try again. If you need help, contact us."

Please help, I need this for work.

Hi there, please send us a support ticket (link in signature below) so we can forward you to the appropriate team. Thanks! :)