Can you try these things one by one?
1) Install NET Framework 4.8 - https://dotnet.microsoft.com/download/dotnet-framework/net48
2) Install Visual C++ Redistributable 2015 - https://www.microsoft.com/pl-pl/download/details.aspx?id=48145
3) Fully update your Windows and then restart your computer (use the regular Windows Update option; if you are using Windows 7 or 8, the best solution is upgrading to Windows 10)
4) Fully update your 3ds Max. The easiest method is using the Autodesk Desktop App, which will do it for you automatically.
Let me know if that helped, and if not, I will send you more steps.
Unfortunately at this point we can only troubleshoot like that, because we are not familiar with the error.
Max still stuck on launching coronamaxutils2019.dlt on splash screen even after corona 6 official release... anything else i can do? or am i doomed to use corona 5..?
edit: this is on a few months old pc running threadripper 3970x. only has max 2019 installed with all updates, latest windows pro updates, a few normal plugins, Sini, forestpack, railclone, floor generator etc.
Now tried on other machines at the office and so far it has only worked on 2 out of 6 pc's, and thats the only pcs running an old intel cpu rest is threadrippers. no idea if that is relevant