Messages

121

[Max] Feature Requests / Re: Material Override - Exclude Xrefs

« on: 2024-01-12, 13:16:50 »

We have logged this as a feature request, we will let you know if there are any updates to this.

(Internal ID=1281579035)

122

[Max] I need help! / Re: 3ds max 2024 slowdown

« on: 2024-01-12, 08:13:54 »

What do you mean your licenses are lost?

Can you try the following:

Uninstall the Chaos license server and remove any remaining files from the following folder: C:\Program Files\Common Files\ChaosGroup\ssl
 
Afterwards, download and install the latest Chaos license server 6.0.1 from the following page: https://download.chaos.com/downloads/22127/licenseserver-standalone-601-adv
 
Go to the Chaos License server page (http://localhost:30304), click on Online Licensing and sign in. Check if your licenses are visible.

Then open 3ds Max, activate Corona and see if the licenses are still getting lost/deactivated, etc.

123

[Max] Bug Reporting / Re: Max crashes when Corona Incompatible Material Output Selector material displayed

« on: 2024-01-11, 15:04:56 »

I tried the following repro steps using 3ds Max 2024.2 and Corona 11

1. Open 3DS Max 2024.2
2. Set Corona as the Active Renderer
3. Enabled Display of Incompatible Materials
4. Preview the Material Output Selector.
5. Apply this material to some object, saved the scene and re-opened it.
6. I observed no crash.

Are these repro steps correct or am I missing something? Can you send us a scene along with correct repro steps and also attach minidump files of the crash?

124

[Max] General Discussion / Re: is this UI sluggishness normal?

« on: 2024-01-11, 14:05:21 »

After discussing this issue internally, we understand that in order to effectively provide a solution, we would need some scenes or screen recording or steps to reproduce the problem. Without this information, it's challenging for us to diagnose and resolve the issue.

If you're experiencing such lag/slowdown/sluggish UI, feel free to submit a ticket with your scene files and a detailed description of the steps you follow that lead to the problem. This will help us to reproduce the issue on our end and provide a solution.

125

[Max] I need help! / Re: 3ds max 2024 slowdown

« on: 2024-01-11, 10:43:38 »

Hi,

Can you please ans the following:

1. Are you using 2024.2 of 3ds Max version? If No, can you update to it and see if you see any improvements.
2. What if you uninstall Corona, do you see any performance gain when switching to other renderer? If yes, please submit a comparison for us.
3. Can you try resetting your 3ds Max ENU to default to check if no other 3rd party plugin is interfering with the performance? https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Resetting-3ds-Max-3ds-Max-Design.html#:~:text=Open%20Windows%20Explorer%20and%20make,files%20and%20folders%20on%20Windows).&text=Rename%20the%20ENU%20folder%20to,folder%20with%20default%20startup%20settings.
4. Make sure both of your software+ system hardware drivers are uptodate. Especially, windows update, graphic card etc.
5. Is the problem happening even on blank scene or with some specific scene?
6. Have you tried a clean re-install of Corona?

126

[Max] General Discussion / Re: is this UI sluggishness normal?

« on: 2024-01-09, 11:57:19 »

I tried to repro what is shown in the video using a 7k texture and making a complex material but for me it is working fine. I am using 3ds Max 2024.2 and Corona 11. I noticed that in the video the user is using Corona 7 HF 1 which is an older version of the Corona.

I am not sure but there might be cases where users might be facing a little lag due to very very high res texture, this is often expected due to the increased processing demand. However, if you find that the performance in Corona is noticeably slower compared to other renderers, we're here to help. Feel free to start a ticket with us along with your scene files and repro steps.

https://support.chaos.com/hc/en-us/requests/new

127

[Max] General Discussion / Re: Very slow Corona Volume Grid cache initialization

« on: 2024-01-09, 11:10:37 »

Hi,

Can you please start a ticket with us along with the scene and repro steps for us to investigate further in this issue?

Submit a support ticket -
https://support.chaos.com/hc/en-us/requests/new

128

[Max] Bug Reporting / Re: Cshading_component and clearcoat

« on: 2024-01-09, 11:07:35 »

Can you please share a scene or a scenario where reflections are visible even though you have turned off reflection in the Cshading_components render element?

129

[Max] Feature Requests / Re: Corona Material - Base layer - Level above 1.0

« on: 2024-01-09, 10:18:47 »

I don't fully understand this request. Can you please elaborate and show us some use case scenario? Why would you not use Corona Color correct to make diffuse texture brighter?

130

[Max] Feature Requests / Re: Please add false color LUT to the LUT folder with installation

« on: 2024-01-09, 09:50:33 »

We have logged this feature request in our system. We will let you know if we have any update on this.

(Internal ID=1278856927)

131

[Max] Feature Requests / Re: Zdepth for height map creation -script?

« on: 2024-01-03, 10:00:01 »

Have you used "Use Camera Envrionment Range" ? If yes, then what is the issue?

132

[Max] Feature Requests / Re: Viewport interactive rendering + GPU + Denoise at first sample

« on: 2024-01-03, 09:44:31 »

You might want to change IR subsampling number depending on preference between speed vs quality.

133

[Max] Feature Requests / Re: Custom shape render region

« on: 2024-01-03, 09:34:43 »

Hi,

We have logged this as a feature request in our system. We will let you know if there will be any updates on this.

(Internal ID=1275293072)

134

[Max] Bug Reporting / Re: Corona Layered Material ignoring Show Shaded Material in Viewport

« on: 2023-12-20, 13:53:19 »

Hi,

We have logged this issue to be further reviewed by our devs. We will let you know if there are any updates on this.

(Internal ID=1270600790)

135

[Max] I need help! / Re: 3ds Max Crush while i open material preview,rendering and interactive rendering

« on: 2023-12-20, 13:33:52 »

After our detailed investigation, we found out that the issue was not caused by the Corona. The problem seems to be linked to the graphics card drivers, as it's also causing material preview crashes with Arnold in 3ds Max. I've updated our report with the new findings for our devs. Meanwhile, I suggest contacting both Autodesk and Nvidia and providing them with the relevant error codes and details for further assistance.