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Messages - Avi

Pages: [1] 2 3 ... 10
1
[Max] Feature Requests / Re: UVW Randomizer requests
« on: 2022-11-23, 10:02:38 »
Hi,

We have logged this request in our system to be further reviewed by our devs.

(Internal ID=1010799188)




2
Hi,

We have logged this request in our system to be further reviewed by our devs. If there will be any update, we will let you know.

(Internal ID=1006507900)

3
[Max] Feature Requests / Re: Clouds Improvements
« on: 2022-11-14, 11:19:57 »
Hi,

Hope you are doing well.

For your request regarding changing the appearance of the clouds, can you let me know some examples or how do you aim to use this feature. Some relevant information would be better for us to understand what exactly you are after.

Looking forward to hearing back from you.

4
Hi @LorenzoS,

Can you please send us a ticket stating your issue so, we can look further into it and help you solve the issue?

You can start a ticket with us using this link: https://support.chaos.com/hc/en-us/requests/new

Looking forward to hearing back from you.

5
[Max] Feature Requests / Re: Clouds Improvements
« on: 2022-11-01, 11:23:14 »
Hi,

Thank you for your suggestion. We have currently logged them in our system to be further reviewed by our devs. We will let you know if there would be any update on this.

(Internal ID=992878652)
(Internal ID=992849468)
(Internal ID=992846697)

6
Hi,

You should be able to download the V-Ray installer even if your trial is expired from here: https://download.chaos.com/

Let me know if it does not work for you.

7
Hi,

We have logged this in our system to be further reviewed by our devs. We will let you know when there will be any update on this.

(Internal ID=974574200)

8
[Max] Feature Requests / Re: Selection Render Improvement
« on: 2022-09-28, 12:09:43 »
Hi,

We already have this request logged in our system to be further investigated by our devs. If there will be any updates, we will let you know.

(Internal ID=597096944)

9
[Max] Feature Requests / Re: Ies dropdown selection
« on: 2022-09-06, 15:31:33 »
Hi,

We have logged your request in our system to be further reviewed by our devs. If there would be any update. We will let you know.

(Internal ID=959642501)

10
Hi,

We have logged this request in our system to be reviewed further by our devs. If there would be any update on this. We will let you know.



(Internal ID=959633622)

11
Hi,

I actually tried to reproduce the issue you just stated, but I was unable to; maybe I did something wrong. Here is a video inspection: https://bit.ly/3BbkheT

Can you provide a simple scene(preferably a blank scene with some cubes and material nodes connected in a fashion that they don't work, as you stated) and some repro steps so I will be able to reproduce your issue on my side?

Also, I am not sure which physical shader you are referring to, Corona physical MTL or max standard physical MTL?

Looking forward to helping you with this issue.

Note : You can also DM me your scene privately if you don't wish to share it on forum.

12
Hi,

Here are some general troubleshooting steps which you can try to fix your DR issue:

1. Are you using some VPN software? If so, please stop using it and make sure you are using BB/DR on a "classic" local network.
2. Disable any antivirus software you are using on all PCs (including Windows Defender and Firewall) - this is just to check if the issue is related to this software. You can then turn it back on.
3. Add custom inbound/outbound rules in Windows Firewall—https://support.chaos.com/hc/en-us/articles/4528128298257-Creating-custom-inbound-and-outbound-rules-for-the-DR-Server-application-
4. Make sure on each computer there is only one instance of 3ds Max, DR server, Backburner. If there are multiple instances running at the same time (for example two 3dsmax.exe processes), some issues may appear.
5. Do not render from a perspective view—use some kind of camera, preferably a Corona Camera.
6. Open your scene, go to Render Setup, and deselect the "lock" icon in the top right corner. Click on any viewport, then click on the viewport you want to render. Select the "lock" icon in Render Setup again. Such a reset of the rendered view sometimes helps.
7. Disable IPv6 - https://medium.com/@JockDaRock/disabling-ipv6-on-network-adapter-windows-10-5fad010bca75
8. Go to Windows’ Services list and make sure "Function Discovery Provider Host" and "Function Discovery Resource Publication" are started. Set them to an automatic start.
9. Make sure you have network discovery enabled - https://www.isunshare.com/windows-10/turn-on-or-off-network-discovery-in-windows-10.html
10. Make sure you are using exactly the same 3ds Max version on all of the computers taking part in the distributed rendering (note: even using different update/hotfix versions may cause problems, for example, 3ds Max 2020.3 vs 2020.2).

13
[Max] I need help! / Re: Fireflies in Animation.
« on: 2022-08-30, 07:09:45 »
Hi,

Have you tried using Corona 8 HF 2 and Corona physical MTL for glass and floor?

You can also take help from these articles that can help you identify the issue: https://support.chaos.com/hc/en-us/articles/4528247036305-How-to-get-rid-of-excessive-noise-

https://support.chaos.com/hc/en-us/articles/4528507399441-What-is-Max-Sample-Intensity-MSI-

https://support.chaos.com/hc/en-us/articles/4528617365649

I hope this helps.


14
[Max] Bug Reporting / Re: User property issue
« on: 2022-08-30, 06:42:59 »
Hi,

Actually, it was always like that, you had to restart the IR to see the changes.

But I have logged your request in our system to be further reviewed by our devs. If there will be any update on this, we will let you know.

(Internal ID=955714052)

15
Hi,

I was able to reproduce this issue on my end. I have logged this issue in our system to be further investigated and reviewed by our devs. If there will be any update on this, we will let you know.

Thanks.

(Internal ID=955187094)

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