Chaos Corona Forum

Chaos Corona for 3ds Max => [Max] I need help! => Topic started by: Billabong on 2022-11-05, 22:24:35

Title: Lost my license for no apparent reason
Post by: Billabong on 2022-11-05, 22:24:35

I know that this will have to be handled by support at Chaos. I'm just curious if it happened to anyone else.

 Last night for reason at all. I lost my Corona license. When I login to Chaos, it shows that Corona is an active product and everything is paid up to date, but when i go to the license page. It says I have no active license. Which really sucks, because i seriously doubt I wont hear from support till Monday, but I have work to do now and can't. Has this happened to anyone else?

-B

Title: Re: Lost my license for no apparent reason
Post by: LorenzoS on 2022-11-06, 13:04:12

Similar problems here,
borrowing license for 3 nodes ,2 are unusable for some reason that i don't know, i open support ticket, but untill monday i will not have response i suppose.
I had to complete my jobs....

Iit's not the first time i have licensing problems.

if you go to see the procedure to activate an offline node it is really anachronistic.

good luck

Title: Re: Lost my license for no apparent reason
Post by: Avi on 2022-11-07, 10:18:30

Hi @LorenzoS,

Can you please send us a ticket stating your issue so, we can look further into it and help you solve the issue?

You can start a ticket with us using this link: https://support.chaos.com/hc/en-us/requests/new

Looking forward to hearing back from you.

Title: Re: Lost my license for no apparent reason
Post by: LorenzoS on 2022-11-07, 14:25:53

Hi Avi,
sent 2 days ago,
solved today morning by Nickolay support, with a TeamViewer conference.

Thanks