extremely long time open scene.

[chechist]

Hi everyone! (sorry, I have a bad english).

I'm Alexis from Spain and I'm desesperate with the next problem:

I had a problem one month ago, I was working with a scene, and everything work fine, after windows update, the file need like.... 1 hour for open? sometimes more, in the task manager needed 100% cpu process and massive ram. I could back in the windows update and worked again.... but now I have the same problem and I can't remove the update.

Some informations:
-If uninstall corona render, the scene is opened very fast.
-I'm not using xref file, isn't a complex file, and only one camera animation, not more animations layers.
-If I remove all materials in the scene (apply standar material without any textured for example to all geometry), the scene open fast. So
-I'm using last version of corona and 3dsmax 2021.


Thanks a lot for your help

[romullus]

Maybe try to obtain minidump and provide it to the support team to investigate what's going on. Refer to this article on how to obtain minidump without crash: https://coronarenderer.freshdesk.com/support/solutions/articles/5000524006-how-to-report-issues-3ds-max#crashes2

You can attach minidump here, or upload it to private uploader: https://corona-renderer.com/upload If you'll choose the latter option, don't forget to reference this topic, so the team would know what issue is related to your uploaded file.

[maru]

As Romullus explained, ideally we will need a minidump and the scene itself so that we can reproduce the issue. Please see the "how to report issues" guide from Romullus' post.
Maybe as a first step you could also try disabling all your antivirus software (including Windows Security) and see if that helps?