Chaos Corona Forum

Chaos Corona for 3ds Max => [Max] I need help! => Topic started by: marcelsouza3d on 2023-06-04, 22:48:29

Title: Error Loading Plug-in DLL - ChaosScatter2023.dlt - not loading
Post by: marcelsouza3d on 2023-06-04, 22:48:29: Hello,
When updating my Corona Renderer, I'm encountering the following problem and haven't found a solution so far.

After updating from Corona Renderer 9 (hotfix 2) to 9 (hotfix 3), I'm having issues with the scatter feature. The error message in the attached image appears.

I have searched the forum and the internet for solutions, but nothing has worked for me. What could be happening? Can anyone help me?

Thank you.
Title: Re: Error Loading Plug-in DLL - ChaosScatter2023.dlt - not loading
Post by: rowmanns on 2023-06-05, 12:24:52: Hi,

Please try uninstalling scatter, and re-running the Corona installer.

Cheers,

Rowan
Title: Re: Error Loading Plug-in DLL - ChaosScatter2023.dlt - not loading
Post by: marcelsouza3d on 2023-06-05, 14:23:40: Hi Rowan how are you?
I already did this procedure and it didn't work.
I did this procedure with 9(h3) and 10(rc1)

This happens for both 3dsmax versions 21 and 23

Thanks.
Title: Re: Error Loading Plug-in DLL - ChaosScatter2023.dlt - not loading
Post by: rowmanns on 2023-06-05, 16:00:16: Hi,

That is really strange, in this case, I would suggest contacting our support team. They are much better at troubleshooting these kinds of issues then I am.

You can submit a ticket here, and someone will help you out :)

https://support.chaos.com/hc/en-us/requests/new

Thanks!
Title: Re: Error Loading Plug-in DLL - ChaosScatter2023.dlt - not loading
Post by: maru on 2023-06-05, 16:41:04: I agree with Rowan that in this case it would be best to submit a support ticket. Sorry for the trouble.
Title: Re: Error Loading Plug-in DLL - ChaosScatter2023.dlt - not loading
Post by: marcelsouza3d on 2023-06-05, 22:03:08: Thank you anyway!
I already entered the link and made the support request.
I'll be waiting.
Thank you again.
Title: Re: Error Loading Plug-in DLL - ChaosScatter2023.dlt - not loading
Post by: Aram Avetisyan on 2023-06-06, 09:26:56: Quote from: marcelsouza3d on 2023-06-05, 22:03:08
Thank you anyway!
I already entered the link and made the support request.
I'll be waiting.
Thank you again.

Hi,

The case is being handled in the ticket. I will share any important updates here, just in case.
Title: Re: Error Loading Plug-in DLL - ChaosScatter2023.dlt - not loading
Post by: Aram Avetisyan on 2023-06-07, 13:21:34: Update: This has been resolved and no more error occurs.

Latest Windows update has been installed, which most probably fixed the issue.

In cases alike, we highly recommend updating Windows to the latest version (double check if there are no more updates available), and optionally also update .NET Framework and MVSC++ Redistributable files.
More on it here. (https://support.chaos.com/hc/en-us/articles/4526221582993-Corona-is-not-showing-up-as-available-renderer-and-is-not-present-on-the-plugins-list-3ds-Max)
See Solution 1 part.