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Chaos Corona for Cinema 4D => [C4D] General Discussion => Topic started by: steverb on 2019-10-11, 19:58:24

Title: Intel CPU AI Denoising does not work with r21
Post by: steverb on 2019-10-11, 19:58:24

Whenever I try to render a scene in r21 using Intel CPU AI Denoising the render crashes. I'm using the latest version of Corona Render 4 (hot fix 3) on a Mac. If I switch to Corona high quality denoising then everything works fine. This happens with any scene I have or newly create. Is this a known issue?

Title: Re: Intel CPU AI Denoising does not work with r21
Post by: TomG on 2019-10-11, 20:30:49

The only good thing about a crash is it generates bug_report.txt that says exactly what was happening at the time - this lets developers take a look at precisely what crashed and why. Always good to send it in! See https://help.c4d.corona-renderer.com/support/solutions/articles/12000033461-how-to-report-issues-c4d on details of where to find it, link to the private uploader to send it in, etc. Thanks!

Title: Re: Intel CPU AI Denoising does not work with r21
Post by: steverb on 2019-10-11, 20:43:03

I have uploaded the files for you.

Title: Re: Intel CPU AI Denoising does not work with r21
Post by: Beanzvision on 2019-10-14, 11:00:28

We have your file, thx. ;)

Internal use= id=409572074

Title: Re: Intel CPU AI Denoising does not work with r21
Post by: Beanzvision on 2019-10-14, 11:09:35

I have tested and rendered out the short animation. No crashing for me, Although I am using a PC so this may be solely related to a Mac issue. We will investigate further no doubt.

To add, If you are planning on doing animations, I would suggest switching to Corona denoising as AI is really designed for fast previews etc. More on that here:
https://help.c4d.corona-renderer.com/support/solutions/articles/12000021554-how-to-use-denoising-c4d-

Title: Re: Intel CPU AI Denoising does not work with r21
Post by: steverb on 2019-10-15, 15:38:10

OK. Thanks for the information.

Title: Re: Intel CPU AI Denoising does not work with r21
Post by: luis.lab on 2019-10-18, 12:08:06

+1
The same thing happens to me, using macOS Catalina, R21, Corona Render 4 (hot fix 3). With Intel CPU AI Denoising the render crashes.

Title: Re: Intel CPU AI Denoising does not work with r21
Post by: houska on 2019-10-23, 18:49:24

Hi everyone, could we get the BugReport.txt from when this crashes? This would help us locate the issue. Thanks a lot!

Title: Re: Intel CPU AI Denoising does not work with r21
Post by: steverb on 2019-10-23, 18:56:23

I did upload the Bug Report earlier. Do you need a new one?

Title: Re: Intel CPU AI Denoising does not work with r21
Post by: houska on 2019-10-23, 19:10:20

Oh, OK. That's probably our mistake then. Let me double-check. Thanks for your quick response!

Title: Re: Intel CPU AI Denoising does not work with r21
Post by: houska on 2019-10-23, 20:06:03

Yes, we do have it. Sorry for this confusion!

Title: Re: Intel CPU AI Denoising does not work with r21
Post by: steverb on 2019-10-23, 20:07:22

No problem. Glad to be able to help.