Chaos Corona for 3ds Max > [Max] General Discussion

license issue

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Artisticpixel:
Getting sick to the back teeth of dealing with licensing issues. Corona 3ds max will not see my license even when I click on license server and it shows its available and ready for use. have a deadline tomorrow and should be rendering right now. You pay for a product and get shafted. License server has been updated to latest

maru:
I am very sorry, but we will not be able to help you over the forum. For any payment/licensing-related issues, please contact our support team here: https://support.chaos.com/hc/en-us/requests/new

VASLAVO:
This should be attended as a mayor issue, its happening also when you have to sessions of max working with corona, one is rendering an image and the other one you open ask for a license in the same machine, this should not be a email support more than 24 hours delay response, we have our workflow interrumpted bu license not found issues all the time, not a expected response to your loyal users.

Artisticpixel:
This is driving me absolutely nuts, it just randomly works and fails whenever it decides, How is this supposed to be used professionally when you are at the whim of a license server.

TomG:
While we've flagged it with the licensing team that there seems to be an issue, given the reports we're seeing in various forum threads, do please still send in individual tickets as well as those tickets will help identify what is going on (everyone, everyone in a certain place, etc etc). Apologies for the inconvenience (both the licensing issue, and the request to send in a ticket).

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