Author Topic: Scene parsing issues (freeze unless VFB is moved)  (Read 14383 times)

2021-11-12, 06:49:48

andrewsunarko

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Hi Guys,

I have 2 problem when rendering now. The first is after i press render, corona parses the scene, and when it's done corona just stops (Smiley face stops spinning) and the current task popup disappears. In the VFB the render button is greyed out and it cannot be stopped.

The second problem is after pressing render, as corona parses the scene, it gets stuck. it doesn't go past to the next task. it can stay in the parse scene task for hours. until i click on 3ds max and it finishes parse, secondary GI and goes immediately to start the passes as if nothing was wrong. It doesn't happen all the time but frequent enough to be ridiculous. Imagine having to sit in front of a computer as it renders an animation to make sure it doesn't get stuck parsing one of the frames.

anybody have a clue what's going on here?

We have a workaround: https://forum.corona-renderer.com/index.php?topic=34859.msg202882#msg202882
« Last Edit: 2022-09-01, 14:25:21 by maru »

2021-11-12, 10:55:59
Reply #1

maru

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Hi, which version of 3ds Max and Corona are you using? Are you using any 3rd party plugins in your scene? What is your RAM usage after the rendering is started?

I have some more questions:
and the current task popup disappears
Can you please explain what exactly you mean by "current task popup"? Can you share a screenshot of this?

Quote
The second problem is after pressing render, as corona parses the scene, it gets stuck. it doesn't go past to the next task. it can stay in the parse scene task for hours. until i click on 3ds max and it finishes parse, secondary GI and goes immediately to start the passes as if nothing was wrong. It doesn't happen all the time but frequent enough to be ridiculous. Imagine having to sit in front of a computer as it renders an animation to make sure it doesn't get stuck parsing one of the frames.
anybody have a clue what's going on here?
When it is stuck like this, please capture 2-3 minidump files and send them to us. Here is a guide explaining how to do it (see point 2):
https://support.corona-renderer.com/hc/en-us/articles/4402983255313-How-to-report-issues-3ds-Max-#h_01FDY55JCQMR188S36A1F0SS1T

Marcin Miodek | chaos-corona.com
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2021-11-12, 13:52:34
Reply #2

andrewsunarko

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Hi Maru,

I'm using Max 2022 and Corona 7 Hotfix 1. Yes i'm using alot of plugins. RAM Usage is in the low 60s

I've added a screenshot of the rendering popup i meant. That disappears when parse scene task completes.

Quote

When it is stuck like this, please capture 2-3 minidump files and send them to us. Here is a guide explaining how to do it (see point 2):
https://support.corona-renderer.com/hc/en-us/articles/4402983255313-How-to-report-issues-3ds-Max-#h_01FDY55JCQMR188S36A1F0SS1T



It may be because i clicked outside of max (on a browser or another app) but it sometimes happen when i have nothing on apart from max.
I'll send you the minidump file next time it happens.



2021-11-12, 17:13:13
Reply #3

John.McWaters

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Hi Guys,

I have 2 problem when rendering now. The first is after i press render, corona parses the scene, and when it's done corona just stops (Smiley face stops spinning) and the current task popup disappears. In the VFB the render button is greyed out and it cannot be stopped.

The second problem is after pressing render, as corona parses the scene, it gets stuck. it doesn't go past to the next task. it can stay in the parse scene task for hours. until i click on 3ds max and it finishes parse, secondary GI and goes immediately to start the passes as if nothing was wrong. It doesn't happen all the time but frequent enough to be ridiculous. Imagine having to sit in front of a computer as it renders an animation to make sure it doesn't get stuck parsing one of the frames.

anybody have a clue what's going on here?

In regard to your second problem, the same thing has been happening to me. At first, I was wondering why parsing was taking forever, then I clicked into the 3dsMax window and the parsing progress bar completed in seconds. I'm not really sure what causes it. It doesn't happen all the time, but often enough that I have to keep an eye on the screen to make sure it doesn't get held up.

2021-11-17, 09:32:59
Reply #4

assifv

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Hi all, I'm also using Corona 7 Hotfix 1 and also encounter the scene parsing issue Andrew and John describe. To me it seems to have to do something with Forest Pack and/or Railclone, but I'm not sure.

In some other topics on this forum I read a similar issue is fixed in the latest Daily Build of Corona 8. Is it possible to 'back-port' the solution to Corona 7?

2021-11-25, 21:31:08
Reply #5

GiulioGas

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Hi there, I'm writing for a similar (same?) issue. I hit render and the scene gets stuck with parsing task. The render goes one JUST when I move the mouse  or click on the frame buffer. It's a big problem when you have a long list or frames. This happen with or without backburner. Corona 7 and 3dsmax 2022 latest version. Please help, it's really limiting. Thanks!

2021-11-26, 09:36:37
Reply #6

rowmanns

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Hi Guys,

Are you using any remote desktop software? If so which one, and which version?

Secondly would you be able to provide me with a scene?

Instructions on how to do this can be found in my signiture.

Rowan
Please read this before reporting bugs: How to report issues to us!
Send me your scene!

2021-11-29, 15:10:21
Reply #7

John.McWaters

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Hi all, I'm also using Corona 7 Hotfix 1 and also encounter the scene parsing issue Andrew and John describe. To me it seems to have to do something with Forest Pack and/or Railclone, but I'm not sure.

In some other topics on this forum I read a similar issue is fixed in the latest Daily Build of Corona 8. Is it possible to 'back-port' the solution to Corona 7?

You may be on to something because the file I was experiencing the issue with was using Forest Pack, but not Railclone.

2021-12-02, 12:37:51
Reply #8

GiulioGas

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Hi Guys,

Are you using any remote desktop software? If so which one, and which version?


Hi, I was using Anydesk (version 6.06) and I found some posts here that reported problems with this remote control software... I uninstalled it and after some tests the problem seems to be solved. Hope it was just this... By the way, do you know a good free alternative for Anydesk?
Thanks very much!

2021-12-02, 13:02:57
Reply #9

leo_surrealismo

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It is happenning to me also.
Send the file thru backburner on another physical location thru vpn; and connect remotely thru anydesk to see the progress and It gets stuck on parsing scene, almost forever if you don't do any click on the screen, anywhere you want.
When it finish the job, and starts another one, an unkown error on backburner appears and the task won't start rendering and I have to restart the pc so it can start rendering again.  This happens over and over again.
Using 3dsmax 2022.2 and corona 7 hotfix 1.


2021-12-03, 09:57:04
Reply #10

GeorgeK

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It is happenning to me also.
Send the file thru backburner on another physical location thru vpn; and connect remotely thru anydesk to see the progress and It gets stuck on parsing scene, almost forever if you don't do any click on the screen, anywhere you want.
When it finish the job, and starts another one, an unkown error on backburner appears and the task won't start rendering and I have to restart the pc so it can start rendering again.  This happens over and over again.
Using 3dsmax 2022.2 and corona 7 hotfix 1.

Is it possible to send us your backburner logs? Please see: https://knowledge.autodesk.com/support/3ds-max/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to-find-and-analyze-your-backburner-error-logs.html

Any particular 3rd party plugins on that scene, would it also be possible to share an archive of that scene with us?

Hi Guys,

Are you using any remote desktop software? If so which one, and which version?


Hi, I was using Anydesk (version 6.06) and I found some posts here that reported problems with this remote control software... I uninstalled it and after some tests the problem seems to be solved. Hope it was just this... By the way, do you know a good free alternative for Anydesk?
Thanks very much!

Thanks for clarifying, we are aware of Anydesk issues.

(Report ID=CRMAX-1135)


George Karampelas | chaos-corona.com
Chaos Corona QA Specialist | contact us

2021-12-06, 23:17:58
Reply #11

leo_surrealismo

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these are the logs from the slave and manager.
tell me if that is enough to check the problem.


2021-12-07, 06:04:47
Reply #12

GeorgeK

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these are the logs from the slave and manager.
tell me if that is enough to check the problem.

Thank you very much, please stay posted.
George Karampelas | chaos-corona.com
Chaos Corona QA Specialist | contact us

2022-02-04, 20:34:12
Reply #13

MSEE

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Just to add to the discussion, I also have the same issue with the parsing scene getting stuck until I click on a window (it doesn't matter which one) and rendering resumes normally.
I also use 3ds max 2022, corona 8 daily 21-12-06 and forest pack and railclone on a very heavy scene and I'm not limited by my pc

2022-02-05, 22:34:38
Reply #14

Javadevil

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I've had this happen to most of my scenes in the last few months with the last couple of daily builds.
However I had a couple of textures missing, and I think when I created the missing textures the parsing would work.
I am running PARSEC remote desktop, Forest pro, and Pulze Scene manager it could one of them. 
But fixing the missing textures helped this time, time will tell if it fixed it for good.

2022-02-08, 11:51:18
Reply #15

dotty92

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Yeah also have this parsing issue as well!
I use Parsec to remote work, however I've been using it for 2 years and never had this issue until I started using Corona 7 back in September. As everyone said, bit of a pain when you want to batch render/render frames over night...

2022-02-08, 12:03:30
Reply #16

hurrycat

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I 'm using Parsec for a little time now (2 weeks) on corona 7 and I haven't had any issues with parsing, but of course that's my experience in this limited time.

My only issue with Parsec is that you have to have a mouse connected to the other system in order for the cursor to appear when streaming. I don't think that's the culprit but thought I'd share!

2022-02-28, 14:37:04
Reply #17

benkodesign

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Hello!

I'm also suffering from this issue. For me Logitech G Hub is suspicious, does any of you using it?

Csaba

2022-03-16, 09:06:06
Reply #18

GeorgeK

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Hi everyone can you please try using Corona version 8 RC1 and see if the issue persists? (Build can be found here: https://forum.corona-renderer.com/index.php?topic=33839.msg196056#msg196056)
Please also make sure you have your windows updated with the latest updates.
George Karampelas | chaos-corona.com
Chaos Corona QA Specialist | contact us

2022-03-28, 11:15:51
Reply #19

muoto

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Could it also be related to DR being used ? (same scene, without DR no parsing issues, with DR parsing issues)

2022-03-28, 11:52:51
Reply #20

GeorgeK

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Could it also be related to DR being used ? (same scene, without DR no parsing issues, with DR parsing issues)

Can you please share CPU specs. from node and server when DR is being used?
George Karampelas | chaos-corona.com
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2022-03-28, 14:44:45
Reply #21

muoto

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Workstation 1 and 2 : Intel(R) Xeon(R) Gold 6136 CPU @ 3.00GHz   2.99 GHz  (2 processors)

Render nodes 1 : Intel(R) Xeon(R) CPU E5-2687W v4 @ 3.00GHz   3.00 GHz  (2 processors)
Render nodes 2-3 : E5-2670 v2 (2 processors)
Render node 4 : Intel(R) Xeon(R) CPU E5-2670 v2 @ 2.50GHz   2.50 GHz  (2 processors)

2022-05-10, 10:59:55
Reply #22

muoto

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Any updates on the parsing issues being stuck ?

i often render an animated camera for my series of views, and it's quite annoying seeing that when you send a batch of renderings over the night, that in the morning you are stuck on image 4 and still parsing...

(max2022, corona8, RC&FP, DR used)

2022-05-10, 15:02:20
Reply #23

GeorgeK

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Hi, the investigation is still ongoing we did succeed on reproducing it on some machines but it is still a bit random, please stay posted.
George Karampelas | chaos-corona.com
Chaos Corona QA Specialist | contact us

2022-05-10, 18:47:54
Reply #24

Marijan

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I'm having the same problem since yesterday. The scene was working fine before and then this started randomly happening.
Corona 8, Itoo forest, Pulze scene manager, Max 2022, Win 10, AMD 3970x

2022-05-10, 22:22:49
Reply #25

willmorris3d

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Hello,

Also having the same problem with Max 2022 & Corona 8.

After pressing render the 3DS Max render progress window pops up and the scene begins parsing.

Occassionally Parsing will not end unless I click on the render progress window and move it about the screen.

2022-05-11, 10:26:45
Reply #26

GeorgeK

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Please feel free to archive and send us your scene, along with some reproduction steps, it might really help in this case.
George Karampelas | chaos-corona.com
Chaos Corona QA Specialist | contact us

2022-05-11, 11:08:50
Reply #27

willmorris3d

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Thank You, I will zip up the scene and send it over.

2022-05-29, 12:14:48
Reply #28

benkodesign

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Hi,
What remote desktop solution do you suggest instead of Anydesk? Teamviewer is a bit expensive, so waht else?
Corona 8 also makes this scene parsing issue... :(

Thanks!

2022-05-29, 13:05:38
Reply #29

hurrycat

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I am using Parsec with little issues so far. I find it to be night and day speed-wise compared to Anydesk.

2022-05-29, 13:34:46
Reply #30

benkodesign

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I am using Parsec with little issues so far. I find it to be night and day speed-wise compared to Anydesk.

But a lot of user mentioned errors with Parsrc above. It seems that is makes the same parsing scene error as Anydesk.

2022-05-29, 13:51:16
Reply #31

hurrycat

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I haven't had any scene parsing issues on my end, it could be due to different factors so I suggest you give it a try, it's free as far as I'm aware.

2022-05-30, 09:08:04
Reply #32

benkodesign

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I haven't had any scene parsing issues on my end, it could be due to different factors so I suggest you give it a try, it's free as far as I'm aware.

Unfortunatelly, I've had the same issue with Parsec too. :(

2022-05-30, 09:32:14
Reply #33

GeorgeK

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Can you please try with the latest Corona v.9 daily build and report back if the issue persists? https://forum.corona-renderer.com/index.php?topic=36810.msg199437#msg199437
George Karampelas | chaos-corona.com
Chaos Corona QA Specialist | contact us

2022-05-30, 09:35:09
Reply #34

benkodesign

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Can you please try with the latest Corona v.9 daily build and report back if the issue persists? https://forum.corona-renderer.com/index.php?topic=36810.msg199437#msg199437

I've already uninstalled also Parsec and Anydesk, I'll give a try to Chrome Remote Desktop.
We're in production environment, so I'd not try and experiment dailiy builds...

2022-06-01, 14:09:42
Reply #35

benkodesign

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And how do you experience Chrome Remote Desktop? Is it good? Did someone found parsing scene hang with it?

2022-06-03, 08:51:13
Reply #36

rowmanns

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Hi,

Please make sure that your windows version is fully updated too.

Thanks,

Rowan
Please read this before reporting bugs: How to report issues to us!
Send me your scene!

2022-06-03, 08:52:47
Reply #37

benkodesign

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Hi,

Please make sure that your windows version is fully updated too.

Thanks,

Rowan

It is updated and brand new. It's a fresh install of Windows 11.

2022-06-03, 08:56:37
Reply #38

benkodesign

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And how do you experience Chrome Remote Desktop? Is it good? Did someone found parsing scene hang with it?
Uninstalled Anydesk and Parsec too, but the problem is still exists. We've been using Chrome Remote Desktop in the office for years (2 workstation 4 rendernodes) without any scene parsing issues. The 2 workstations are identical as well as hardware and software environment but only my computer does this anoying thing.

2022-06-03, 09:35:13
Reply #39

rowmanns

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Hi,

This issue has been a real problem for us to reproduce here in the office, which makes it very difficult for us to fix.

Are you able to send over your scene? This gives us the best chance of reproducing this. Instructions on how to send over scenes can be found in my signature.

Thanks,

Rowan
Please read this before reporting bugs: How to report issues to us!
Send me your scene!

2022-06-03, 09:44:30
Reply #40

benkodesign

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Hi,

This issue has been a real problem for us to reproduce here in the office, which makes it very difficult for us to fix.

Are you able to send over your scene? This gives us the best chance of reproducing this. Instructions on how to send over scenes can be found in my signature.

Thanks,

Rowan

I've already sent it, I've a support ticket: #18124

2022-06-03, 12:59:16
Reply #41

maru

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Hi,

This issue has been a real problem for us to reproduce here in the office, which makes it very difficult for us to fix.

Are you able to send over your scene? This gives us the best chance of reproducing this. Instructions on how to send over scenes can be found in my signature.

Thanks,

Rowan

I've already sent it, I've a support ticket: #18124

Just to keep things organized:
#18124 - this one is old and closed
#40905 - this is the new one, currently in progress
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2022-06-12, 20:42:56
Reply #42

andreu.taberner

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Same here.

Corona keeps parsing forever, and all it takes is to move the rendering window or click somewhere for corona to jump to next step.
Max 2022 + Corona8
Forest Pack in use in the scene.
I have installed Teamviewer for remote control, and I can confirm if this happens only when working from remote. I will keep an eye on this.

2022-06-28, 08:32:30
Reply #43

Flavius

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Jesus! Yesterday I've put a small animation to render, the scene has like 4 objects (with a Phoenix simulation) and it rendered fine 20 out of 400 frames and at frame 21 it got stuck. I woke up this morning hoping to see the animation done and it's a disaster. i never imagined it can start to render fine some frames and then suddenly and randomly to get stuck at scene parsing.
I am using Teamviewer and Corona 8 hotfix 1.

it happened before but I didn't pay attention ona a different scene. The "fix" was to click on the MAX's render window and move it a bit.


2022-06-28, 09:47:27
Reply #44

romullus

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Half-joke, half-serious solution - mouse jiggler.
I'm not Corona Team member. Everything i say, is my personal opinion only.
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2022-06-28, 09:48:37
Reply #45

Otuama

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Jesus! Yesterday I've put a small animation to render, the scene has like 4 objects (with a Phoenix simulation) and it rendered fine 20 out of 400 frames and at frame 21 it got stuck. I woke up this morning hoping to see the animation done and it's a disaster. i never imagined it can start to render fine some frames and then suddenly and randomly to get stuck at scene parsing.
I am using Teamviewer and Corona 8 hotfix 1.

it happened before but I didn't pay attention ona a different scene. The "fix" was to click on the MAX's render window and move it a bit.

Yeah, it seems quite a few people have the issue.

Since then I've been setting alarms to check systems to see if they were still rendering.  Even on the ones it does happen with, it doesn't happen all the time.

It's nice to have another thing to worry about.

I'm trying to determine which systems it affects so I can put certain jobs on those ones.

I made this post last week thinking it was BatchCam:

https://forum.corona-renderer.com/index.php?topic=37083.0

A temporary workaround I've thought of is for someone to make a windows app that moves a foreground window a few pixels every x minutes.

That, in theory would be a hack for the issue but no idea who could make that.

--------------------

In your scene were you using forest pack/railcone?  Were you using remote desktop software, or have any installed?

2022-06-28, 10:13:22
Reply #46

maru

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Hi guys, please give me a few minutes, I will set up support tickets for you.

If anyone experiences this, please always contact us here: https://support.chaos.com/hc/en-us/requests/new

We received a few reports like this but so far we are unable to pinpoint any specific issue. It may be related to remote desktop software. I may be wrong, but I don't think it has ever happened without having some remote desktop software installed (not necessarily running, but at least installed).



Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2022-06-28, 10:24:50
Reply #47

Otuama

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Flavius

-

What version of Max are you using

Is it 2022.3 by any chance?

2022-06-28, 10:43:56
Reply #48

Flavius

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Hi there,
I am using Max 2022  24.3.0.3404

Is using Backburner an option I wonder?


2022-06-28, 10:57:26
Reply #49

Otuama

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Have you installed any of these?


2022-06-28, 11:16:31
Reply #50

Flavius

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Yes I have.
I haven't installed the latest security update tho, ADSK keeps bugging me about it but I literally didn't have a minute for that.
You think some of these things are involved?

2022-06-28, 11:23:00
Reply #51

maru

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I have started the following support tickets:

Flavius - 44738
Otuama - 44739

Please check your mail. Thanks in advance for the engagement in this investigation. :)
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2022-06-28, 12:03:48
Reply #52

Otuama

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Thanks,

I've replied to mine.

2022-06-28, 12:23:04
Reply #53

Otuama

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Flavius

Well, there's this post.

https://forum.corona-renderer.com/index.php?topic=35435.0

We've 'updated' from 2019 to 2022 in the last couple of weeks.  Only now have we had this issue.

I wish we hadn't updated.  We can't really go back to 19 now

« Last Edit: 2022-06-28, 12:27:55 by Otuama »

2022-06-30, 17:39:02
Reply #54

MGDesignUK

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We have this issue as well. 3DS Max 2022 service pack 3, Corona 8 Hotfix 1
MG Design UK - 3D Visualisation Studio Based In Surrey

2022-06-30, 17:42:02
Reply #55

maru

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We have this issue as well. 3DS Max 2022 service pack 3, Corona 8 Hotfix 1

Are your scene and assets stored on a local drive (e.g. C: on the computer where you are rendering) or in a network location (e.g. Z: network drive) or on a Google Drive, Dropbox, etc?

Also please feel free to contact us about this here if you haven't yet: https://support.chaos.com/hc/en-us/requests/new
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2022-06-30, 17:45:00
Reply #56

MGDesignUK

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Thanks for your quick reply.
Files are stored on the network (Z:) it's a 10GB network as well :(
MG Design UK - 3D Visualisation Studio Based In Surrey

2022-06-30, 17:48:09
Reply #57

MGDesignUK

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PLus, when it autosaves during parsing scene, it can quite often cause Max to crash.

Autosave also crashes Max when interactive rendering (a separate issue)...
MG Design UK - 3D Visualisation Studio Based In Surrey

2022-07-03, 11:08:34
Reply #58

Flavius

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My scenes are local, but it happens when using the network as well. The situation is quite desperate.
I know someone else suggested, but can anyone write a super simple app to move the selected window 1 pixel to the left, then a pixel to the right every 30 seconds or so? I cannot think of any other workaround.

2022-07-03, 11:55:30
Reply #59

Flavius

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It happens with the backburner as well! At this moment I am literally unable to render an animation, there's no solution. And now it happens every frame or once every 2 frames.

2022-07-04, 02:11:02
Reply #60

Otuama

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I know someone else suggested, but can anyone write a super simple app to move the selected window 1 pixel to the left, then a pixel to the right every 30 seconds or so? I cannot think of any other workaround.

Yeah, I had that thought and think it'd at least be a workaround for now.

It seems to be an issue with Max 22.

I asked on a Windows forum if that move the window thing would be possible and was told yes.

They suggested I consider hiring someone on Upvote - not heard of it until now.

You may not be able to view this page - it may only be for me

https://www.upwork.com/ab/applicants/1543342960947736576/applicants?frkscc=7mYZuhrTBPmH

Here are some screenshots of my post and replies (11 so far).









I'm going away in a few days for 3 weeks so can't pursue it.

It took 20 hours for a system to render 6 frames over the weekend.  Kept having to log on to move a window :( .

« Last Edit: 2022-07-04, 02:14:47 by Otuama »

2022-07-04, 11:45:39
Reply #61

Flavius

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I can confirm that the problem happens even without remote desktop software. At this moment I am toast and unable to render my animation.

2022-07-04, 14:06:18
Reply #62

maru

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Guys, can you please try this? Unfortunately I can't tell if this will help or not, but it helped in some similar case in the past.

As a workaround, please try going to Render Setup > Common and DISABLING the "Rendered frame window" option.
This will hide the VFB, but you will still see the rendering progress (i.e. how many passes are rendered, what is the rendering status).

If possible, please try this and let me know here whether it changes anything or not.

Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2022-07-04, 19:47:49
Reply #63

Otuama

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Hi, right, potential success.

I'm doing tests and my colleague and I have noticed the frames parsing with no issues now the render window is turned off.

Another system was freezing doing statics.  Unticked the checkbox and it worked first time.

I'll keep checking during the night and will get back  tomorrow once some more testing has been done

The workaround isn't ideal at all but I'm going to be away for 3 weeks so if it works it'll give me some peace of mind.

Thanks

« Last Edit: 2022-07-04, 20:18:29 by Otuama »

2022-07-05, 09:41:35
Reply #64

Otuama

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I can confirm that this hopefully temporary fix works.

Many thanks


2022-07-05, 10:51:36
Reply #65

maru

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That's some good news. Both the users and the support team can sleep better now, but we will continue investigating to find out what is causing it so that we can sleep like babies.
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2022-07-05, 12:34:16
Reply #66

Otuama

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That's some good news. Both the users and the support team can sleep better now, but we will continue investigating to find out what is causing it so that we can sleep like babies.

Sleep?  Sleep?  What's that?  :D

2022-07-09, 10:48:44
Reply #67

Bzdashekzapadlovski

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Same, stuck at parsing scene. Im using mouse clicker with 30sec cd to click on VFB and it goes fine, imagine that. max 2022 corona 7

2022-07-09, 14:10:02
Reply #68

maru

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Same, stuck at parsing scene. Im using mouse clicker with 30sec cd to click on VFB and it goes fine, imagine that. max 2022 corona 7

Have you tried the workaround with disabling the VFB from this post? https://forum.corona-renderer.com/index.php?topic=34859.msg201001#msg201001
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2022-08-31, 21:40:07
Reply #69

kino_unico

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the proposed method is very crappy, so I won't see the render progression or the tonemapping options, etc.

the same thing is happening to me. you can spend hours waiting for a job.


« Last Edit: 2022-08-31, 21:51:24 by kino_unico »

2022-09-01, 14:12:07
Reply #70

maru

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the proposed method is very crappy, so I won't see the render progression or the tonemapping options, etc.

Hi kino_unico and everyone else experiencing this issue. Here is the status update:

So far we've had about 5 users with this issue. In most cases it consists of the two following symptoms:
1) Rendering randomly freezing at various stages (it can be denoising, parsing, or other) unless the VFB or other part of 3ds Max UI is moved by the user with the mouse cursor.
2) Appearing sometimes, randomly, if the VFB is disabled in Render Setup > Common: "Internal error: device or resource busy" error message.

Conditions:
1) Using a remote desktop software such as Team Viewer or Chrome Remote Desktop.
2) Using 3ds Max 2022.

Possible solutions:
1) Fully uninstall the remote desktop software that you are using and clean up any leftovers from it, then restart your computer. For example, if you are using Team Viewer, you should uninstall it from Windows and then remove all registry entries as explained here under "advanced": https://community.teamviewer.com/English/kb/articles/16835-uninstall-teamviewer-on-windows
2) Use Max 2023 instead. We haven't had any report of this in Max 2023 and the affected users confirmed it is not happening for them in Max 2023.

Disabling the VFB is just a workaround. It may work, it may not, it may cause some other issues (like the "internal error").

What to do if you are experiencing this and cannot apply the above solutions:
Capture a minidump file from 3dsmax.exe when it is frozen.
A minidump file does not have to be generated during crashes. You can simply download Process Explorer and capture a minidump from 3dsmax.exe at any point.
Here are the instructions how to do it: https://support.chaos.com/hc/en-us/articles/4649117083409#h_01FDY55JCQMR188S36A1F0SS1T
Then, send the minidump to us along with the description of the problem: https://support.chaos.com/hc/en-us/requests/new

What happens next:
We will investigate the minidump file and we should be able to tell what exactly is causing the freeze in your case.

We also have some special internal daily builds which are created for mitigating this issue. Once you contact us, we can send you those special builds so that you can check if they work. We would like to include a fix for this in Corona 9.


« Last Edit: 2022-09-01, 14:16:55 by maru »
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2022-12-07, 15:17:28
Reply #71

Maybejensen

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Having the same issue. Even after upgrading to Corona 9
MAYBEJENSEN I Working on something I  Ryzen 3950x / RTX 3080

2022-12-07, 15:19:46
Reply #72

maru

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Having the same issue. Even after upgrading to Corona 9

Hi, please see the post above yours, and provide a minidump file as instructed. Without that, we may not be able to help. Thanks in advance!
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2023-05-12, 08:51:08
Reply #73

gerbaux

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Hi.

Sorry to bump this thread. did any solution came up for 3dsmax 2022? Thanks in advance.

2023-05-15, 16:12:44
Reply #74

maru

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Hi.

Sorry to bump this thread. did any solution came up for 3dsmax 2022? Thanks in advance.

Hi, I will look into this and see if we can share a test build with you.
Meanwhile, could you please send at least 1 minidump captured during the freeze?

What to do if you are experiencing this and cannot apply the above solutions:
Capture a minidump file from 3dsmax.exe when it is frozen.
A minidump file does not have to be generated during crashes. You can simply download Process Explorer and capture a minidump from 3dsmax.exe at any point.
Here are the instructions how to do it: https://support.chaos.com/hc/en-us/articles/4649117083409#h_01FDY55JCQMR188S36A1F0SS1T
Then, send the minidump to us along with the description of the problem: https://support.chaos.com/hc/en-us/requests/new
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2023-10-03, 11:06:45
Reply #75

Rhodesy

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I'm getting this with Max 2024 and corona 10.1 / 11DB.

Large scene that was rendering OK. Its the same on two PCs and have loaded the scenes many times to try. The corona process stops after parsing. Interactive works fine if done before trying to render full res. If I try the interactive after a failed full res render it usually crashes.

I note that chrome remote desktop could be a cause, I have been using that recently but I'm really hoping thats not it as its a really useful tool. I was also told the otherday that dropbox isnt recommended by autodesk. Seems like the useful tools are being rulled out and we should never leave our desks ;-)

EDIT: Hmm actually I have tracked it down to a random railclone object. If I switch it off it renders fine. Odd that interactive works and the main render just concs out.
« Last Edit: 2023-10-03, 14:11:01 by Rhodesy »

2023-10-05, 18:53:04
Reply #76

estudiom

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Hello there, does anybody found a solution for this problem? at this moment is imposibble to render an animation in the studio, it keeps frozen randomly.

We are using max2022 + Corona 10

2023-10-06, 09:16:39
Reply #77

maru

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Hello there, does anybody found a solution for this problem? at this moment is imposibble to render an animation in the studio, it keeps frozen randomly.

We are using max2022 + Corona 10

Hi, unfortunately we were unable to tell what exactly is causing the freeze. The most reliable known solution is updating to a newer version of 3ds Max (2023 or newer). Another option is fully uninstalling any remote connection apps such as Team Viewer. For more information, see: https://forum.corona-renderer.com/index.php?topic=34859.msg202882#msg202882
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us