Chaos Corona Forum
Chaos Corona for 3ds Max => [Max] General Discussion => Topic started by: RichieCUK on 2022-05-09, 16:20:07
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So our team of 8 visualisers has upgraded to Corona 8. The problem we are having is that if I open a brand new max scene, switch the rendered to Corona, it lets me render but if I go into the Scene tab it says 'Chaos Corona license not found. Please go to System tab to activate it'.
Why is this happening?
If I open any file we have already worked on it renders fine and lets me get to all the setting but if I do it with a new blank Max file it wont.
I go to the Chaos log in it says we only have 3 active licenses but this cant be true. We have 8 users all of which user and render with Corona at the same time. Can I ask what the hell is going ion? Am I misunderstanding something? We should have 8 individual licenses not only 3 and if we have three how can all 8 users render at the same time? Surely that cant happen?
This has all gone pear shaped since it moved to the my.chaos.com and its frustrating as I cant make head nor tails of it.
Any advice would be greatly appreciated.
EDIT: Under the Licensing Tab it says we have 3 Corona 3DS Max Interface licences and 10 Render not licenses.
Many Thanks,
Rich
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Hi, we will need to check some basic details, and for this we need your email address, records from our licensing system, etc. I don't think the forum is the most convenient way to resolve such issues, so I will now contact you through our support portal. Please stay tuned. I am sure we will figure out what exactly is going on.
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Created support ticket #37650 under email adress r************s@l****y.com
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The issue was not having enough licenses under a specific email address. We are getting this fixed in the support ticket. The possible solutions include:
- merging the existing licenses under a single email address
- purchasing additional licenses
I believe we can call this forum thread solved. :)