No worries! The quick tip only covered things from one perspective if I remember, it is pretty old :O We didn't really look too much at RSMB because it's commercial and someone would need to buy it to use it, and we prefer to make tutorials that anyone can use because they have access to the tools we talk about. So that might be why it didn't cover the options too well. Glad the helpdesk article helped though! And we are always happy to help out when we can, my opinion is the same as yours, that our support folks are stellar :)