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Messages - Avi

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Can you confirm me if you are using Corona 11 or Corona 11 hf 2?

Where exactly are those vdb located ? Local or network drive?

Are there any special characters in the naming of those vdb files, other than normal a-z English alphabets and 0-9 numbers?

Have you tried loading vdb from any other website?

[Max] Bug Reporting / Re: Corona 11, 3ds max 2024 crash
« on: Today at 05:27:44 »
Thanks for the info.

Can you let me know if you are able to crash some specific files only or this issue is consistent in a scene that contains some simple geometry shapes and contains no 3rd party plugins.

Can you try resetting your 3ds max enu to make sure the crash is not triggered by any 3rd party plugin in the 3ds max?

Keep backup of the enu folder so you can restore it back.

[Max] Bug Reporting / Re: Corona 11, 3ds max 2024 crash
« on: Yesterday at 21:06:25 »
Hi, by any chance you have a intel i9 13900k or 14900k CPU?

Can you please clarify that if you are using Corona 11 or Corona 11 HF 2?

[Max] I need help! / Re: How to render spline/line
« on: 2024-06-10, 15:12:21 »

Have you tried the option shown in my snapshot?

[Max] I need help! / Re: Freeze "Application Error"
« on: 2024-06-10, 15:10:16 »

This can be caused by a lot of things, list is very big.

A good starting point to start our investigation would be to get the minidump from the crash and try to find a pattern in the crash such as it always crash during performing boolean operation or it always crash in a file when changing materials. Once we have the repro steps to reproduce the crash, we can find a solution to fix this.

[Max] I need help! / Re: Freeze "Application Error"
« on: 2024-06-07, 12:35:49 »

Can you let us know, what exactly you were doing before your scene crashed?


I am using the latest daily.

-Adjusting the colour of an element in the lightmix (the "white box" leads to a crash.
-In the compact material editor, clearing/ deleting a multimaterial leads to a crash (this have been going on for several months, not just the latest build).

Can anyone reproduce those?


I tried to repro this but it didnt crash for me. I tested it on Corona 11 HF 2 and Corona 12 Latest DB.

Is the issue specific to a scene or you can repro the crash on a empty 3ds max scene as well?

We are currently looking into this.

Meanwhile, please use :

Which batch render plugin you are using?

What version of 3ds Max and Corona you are using?

Are you saving the files locally or on network drive?


Thanks for the video and your test.

Can you let me know if the problem is only isolated to Corona bitmaps? while loading other corona assets like luts and Corona proxy are working fine for you?

Is it possible for you to upgrade to Windows 11 or to make sure your windows is fully updated when you are making these tests?

[Max] I need help! / Re: How to Remove This Color?!
« on: 2024-05-30, 13:44:49 »
As Tom said above, it seems like something is wrong with your material setup and specifically opacity map.

I roughly tried to repro your material tree and it seems to be working for me.

Can you start a ticket and share your material so I can identify the issue?

What version of 3ds Max you are using?

Can try the following troubleshooting steps?

1. Check if your NAS is using a compatible SMB protocol version with your PC (preferably SMB 2 or 3).
2. Make sure the NAS permissions are correctly set, allowing full read/write access to the folders where the textures are stored.
3. Use UNC paths (e.g., \\NAS\Textures\) in 3ds Max instead of mapped drives.

4. Temporarily move the textures to a local drive to see if the issue persists.

If the issue persists then please attach a minidump here or contact us via ticket.

can you let us know which version of 3ds max and corona you are using and what exactly are you trying to view on viewport?

Which version of Corona you are using and what exactly you are doing when you notice sudden increase in Ram? Such as, adding more displacement or rendering at even higher resolution, adding too many render element, etc.

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